D%C3%A9veloppeur front end Offres d'emploi - Geneve ge
Dernière mise à jour : il y a 4 jours
Front Desk Manager
MSC CRUISESGeneva, Geneva, CH Voir plusDernière mise à jour : il y a plus de 30 jours
Detector Physicist (EP-DT-DD-2024-205-GRAP)
CERNGeneva, Switzerland Voir plusDernière mise à jour : il y a 18 jours
Python Developer / Risk Strategist (Front Office Risk Systems)
VitolGeneva, Geneva, Switzerland Voir plusDernière mise à jour : il y a 10 jours
Architect Front-End - Genève (Suisse) - Hybrid (IT) / Freelance
IBSC LTDGenève, Genève, SuisseJava Full-Stack developer - Private banking
SynechronGeneva, Geneva, Switzerland Voir plusDernière mise à jour : il y a 13 jours
Développeur(se) Fullstack F / H / X
ARNEOGeneva, Switzerland Voir plusDernière mise à jour : il y a plus de 30 jours
Développeur Full Stack .NET / Vue.Js
Enova ConsultingGeneva, Switzerland- Offre sponsorisée
UX senior designer 24-04-5946-001
RandstadGeneva, Genève, CHAsset Management Business Analyst
CAPCOGeneva, CH Voir plusDernière mise à jour : il y a plus de 30 jours
Client Relationship Manager - External Asset Managers
PictetGeneva,Switzerland Voir plusDernière mise à jour : il y a plus de 30 jours
Caissier / Caissière – Horaires de soirée et week-end
JobstreamingGenèveDéveloppeurd'application-Finance(H / F)Développeurd'application-Finance(H / F)Systèmesd'informationGenèveCDI
RolexGenève Voir plusDernière mise à jour : il y a plus de 30 jours
Onboarding Business Partner
Lotus PartnersGeneva, SwitzerlandFullstack Developer - Try and hire de 6 mois avec CDI à 80-100%
Academic WorkGenève, CH Voir plusDernière mise à jour : il y a plus de 30 jours
Développeur(se) Back-End PHP
LHHGeneva, Switzerland Voir plusDernière mise à jour : il y a plus de 30 jours
End User Experience Architect - Microsoft / Finance
ExperisGeneva Voir plusDernière mise à jour : il y a 4 jours
Full Stack Developer (French / English; C#, .NET,React)
Team PartnersGenève, , SuisseSenior Frontend Engineer | Join our Talent Community
dentsuGenève, GE, CH Voir plusDernière mise à jour : il y a plus de 30 jours
Cette offre d'emploi n'est pas disponible dans votre pays.
Front Desk Manager
MSC CRUISESGeneva, Geneva, CHIl y a plus de 30 jours
Description de postePassion for Customer Service and Guest Satisfaction. At least one year or more in a customer service managerial position in the cruise industry or luxury hotels. Bachelor’s in hospitality management, and / or at least 3 years in shipboard experience in a front of the house position and managing a team. As a member of our MSC family, each crew member is responsible for ensuring that our guests have an unforgettable and pleasant experience. Guest centricity and complaint recovery are the forefront of everything done onboard and each crewmember is empowered to address any concerns that arise to make sure that guests are fully satisfied. User of MS Office. Superuser of Fidelio / Otalio systems. The ability to speak, read and write in English as it is the working and safety language of the Company. The ability to speak, read and write in any other major language (Italian, German, Spanish, Portuguese, French, Russian, Chinese etc.) is considered a major advantage.
JOB PURPOSE
The Front Desk Manager supervises the Guest Service Agents and Bell Boy team in order to provide personalized service and first contact resolutions to guests’ issues, while running the operation of the Reception - Guest Service desk.
KEY ACCOUNTABILITIES
- Leading the Front Desk Team, by liaising with Guest Relations Director and Guest Feedback Manager to achieve total guest satisfaction.
- Ensuring all guest complaints and requests are handled promptly and efficiently and resolved to the guests’ satisfaction.
- Handling sensitive and escalated guests’ issues, upholding the Company’s image.
- Cooperating with all shipboard managers to ensure all issues are taken care of and resolved in a prompt way.
- Scheduling all resources fairly, covering all desk and side duties in order to ensure the operation runs smoothly.
- Ensuring reports are produced and sent in timely manner.
- Developing and coaching new hire team members within their probationary period, making sure IPM evaluation and standard feedbacks are issued and discussed. Also sponsoring their career growth.
- Monitoring team members job performance using standard company tools to provide feedbacks and development plans.
- As a member of MSC Family, the Front Desk Manager is responsible for ensuring that guests have an unforgettable and pleasant experience. In accordance with Master of Excellence processes and procedures, ensures the prompt and effective resolution of our guests’ issues in order to leave positive impression of MSC Cruises”.
QUALIFICATIONS (skills, competencies, experience)
VISA REQUIREMENTS (if any)
Valid passport