Chief Information Technology Officer

POSITION OVERVIEW

Aman seeks a dynamic and visionary Chief Information Technology Officer (CITO) to lead the strategy, implementation, and management of the overall technology infrastructure for the group, focusing on the next phase of growth and expansion globally.

This position oversees Aman’s information technology and computer systems, including assessing current processes, recommending software upgrades, and directing the executive team on best practices.

This senior executive role demands a strategic leader with a comprehensive understanding of advanced technology solutions.

The CITO will ensure that technology enhances the guest experience, operational efficiency, and drives business growth across the entire portfolio.

RESPONSIBILITIES

Technology Strategy & Planning

• Developing and executing a unified technology strategy that supports business goals.
• Identifying and integrating innovative technologies to improve guest services, streamline operations, and drive revenue growth.
• Creating and maintaining an IT roadmap that ensures scalability and flexibility.
• Utilizing technology as a tool to drive revenue and efficiency, prioritizing usability and reliability.

Leadership and Team Development

• Leading and inspiring a geographically dispersed IT team, fostering a culture of innovation and excellence.
• Developing and implementing strategies for talent acquisition, retention, and development.
• Conducting regular performance evaluations and mentoring to enhance team capabilities and performance.
• Inspiring both direct reports and creating a culture of excitement for the digital and technology journey ahead

System and Infrastructure Management

• Overseeing the management and maintenance of IT infrastructure across corporate offices and resorts, ensuring reliability, security, and optimal performance.
• Standardizing IT policies and procedures across the portfolio for consistency and compliance.
• Managing relationships with technology vendors and service providers to guarantee high-quality service and support.
• Taking an analytical approach to the current and future state of infrastructure.

Project Management and Implementation

• Leading and overseeing major technology projects, ensuring they are delivered on time, within scope, and on budget.
• Collaborating with hotel management teams to identify technology needs and opportunities for operational improvements.
• Ensuring the successful rollout and adoption of new technologies across all properties.

Budget and Financial Management

• Developing and managing the IT budget for the group, ensuring efficient use of resources.
• Conducting cost-benefit analyses for technology investments and providing strategic recommendations to senior management.
• Monitoring and controlling IT expenditures to identify opportunities for cost savings without compromising service quality.

Enhancing Guest Experience

• Enhancing the guest experience through technology.
• Leveraging technology to create seamless and improved guest experiences across all properties, from booking to check-out.
• Implementing and maintaining guest-facing technologies such as mobile apps, digital check-in / check-out systems, and in-room entertainment options.
• Using data analytics to understand guest behaviour and preferences, driving continuous improvements in service delivery.
• Being obsessively passionate about the customer experience and using technology to enhance it.
• Focusing on the employee experience as a customer of the enterprise.

Compliance and Risk Management

• Ensuring compliance with industry regulations, data protection laws, and internal policies across all corporate offices and resorts.
• Developing and enforcing IT security policies and procedures to protect data and systems.
• Identifying and mitigating technology-related risks to ensure robust business continuity and disaster recovery plans are in place.

QUALIFICATIONS

• Bachelor's degree in computer science, Information Technology, or a related field is required. A Master’s degree or MBA is preferred.
• Expertise in digital platforms, services, and products, covering all internal and externally focused digital aspects of the company.
• Proficiency in enterprise IT, with experience in managing internally focused hardware and software designed to meet the demands of day-to-day operations, including infrastructure and cybersecurity.
• Advanced skills in data and analytics, including applications of enterprise data, data mining, artificial intelligence, and predictive modelling to enhance insights.
• Experience managing technology across multiple locations, ideally globally and / or within the hospitality industry, is highly desirable.
• Extensive knowledge of IT systems, infrastructure, and emerging technologies.
• Experience with property management systems, customer relationship management (CRM) systems, and other hospitality technologies is essential.
• Proven leadership skills, with the ability to lead and develop a large, geographically dispersed IT team, are essential.
• Demonstrated success in managing large-scale and complex technology projects.
• Strong problem-solving and decision-making abilities, along with excellent verbal and written communication skills, are necessary to interact effectively with both technical and non-technical stakeholders.
• A well-rounded IT leader with experience and passion across all areas of technology.
• The ability to scale an organization quickly, creating alignment with a diverse stakeholder group.

Personal Attributes

The ideal candidate is a strategic thinker with a visionary approach to technology and innovation. Possessing strong leadership and team-building capabilities is critical.

The candidate should have the ability to work under pressure and manage multiple priorities effectively. A customer-focused mindset with a passion for enhancing guest experiences is essential, along with a high level of integrity and professionalism.