Technical Writer Diagnostics

Roche Diagnostics, the world market leader in In-Vitro Diagnostics in Rotkreuz (ZG), is looking for Technical Writer with Diagnostics / GxP background

Technical Writer (60% Home Office)

Global Customer Support (GCS) is the global organisation responsible for Technical Services in the Diagnostics Division, which ensures end user success.

GCS supports the service organisations of the Roche affiliates and the Lifecycle-Teams . Within the GCS Knowledge & Learning Excellence chapter , we deliver the right content at the right time via the right channels for our customers to enable error-free operation of our products.

We use multilingual data to improve the customer experience with our digital service solutions and products. We ensure that internal knowledge is curated and spread across all Customer Areas, and efficiently and properly prepared for our customers.

Your tasks

• Writing and updating customer-facing and service content in English for Roche instruments and software, while respecting project timelines and documentation standards, guidelines, and templates
• Independently gathering and consolidating the information needed for the technical content creation. Createing content.

Working closely with the content manager, project manager, project teams, manufacturer, and subject matter experts in development teams and within GCS (both locally and globally)

• Independently creating and modifying multimedia content as required using appropriate software tools, or triggering the creation and integrating them into deliverables while adhering to established guidelines
• Collecting input for documentation updates and producing these updates in close coordination with the content manager, subject matter experts, and project teams
• Ensuring that quality targets, timelines, and regulatory requirements are respected
• After translation, creating target language versions of deliverables (in all appropriate formats)
• Using knowledge and expertise to proactively contribute to regular updates of content creation tools, processes, and standards, in alignment with other KLE sub-chapters and relevant stakeholders
• Checking documents or topics written by other technical writers, ensuring that terminology and content creation guidelines have been followed.

Providing feedback to the author regarding the changes needed

• Contributing to the continuous growth of product terminology in close collaboration with the Terminology & Language Solutions Expert assigned to the product
• In collaboration with the User Experience department and the Terminology & Language Solutions Expert assigned to the project, creating English user interface messages / UI text, and reviewing them for translatability, terminological correctness, and adherence to style guidelines
• Actively contributing to the risk assessment process for assigned products, ensuring that all relevant product risks and their mitigations are described in the documentation
• Responsibility for content management tasks, such as organizing the review of the deliverables produced
• Assisting the Language Operations sub-chapter with translation-related tasks : communicating with translation vendors to define timelines or clarify questions and coordinating the translation review process with affiliates, if required
• Additional tasks : Acting as a Terminology & Language Solutions Expert if required. Creating and managing English terminology for assigned products and ensuring the entry of approved terms and definitions in the Roche terminology database (DIAlex)Providing product terminology to stakeholders

Your qualifications

• Degree in technical writing or similar
• Proven experience in technical writing, preferably in a diagnostics business environment
• 3 years’ experience of using Adobe FrameMaker (XML-based) or a similar structured authoring tool
• First experience with Ixiasoft, Schema ST4, or a similar Component Content Management System
• Knowledge of multimedia tools and processes used in state-of-the-art technical documentation
• Familiarity with hardware and software development processes
• Willingness to travel
• English fluency, German as an asset

Your application

Please apply online. For further information about the position, please contact your Kelly consultant, Mr. Dr. med. Andreas Danner (+41 44 225 41 07 / +41 76 310 760 9 / )

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