Business Systems Analyst

Description

Key Responsibilities :

• Acts as daily scrum master
• Level 2 Support Team Member that contributes to the BAU / KLO work for ManulifeIM.com and supports applications
• Active monitoring of batch cycle loads, including daily, monthly, quarterly and yearly processes
• Maintains process documentations
• Engages with business to request / load / proof the data updates in production and lower environments
• Support and triage of production incidents, as needed
• Performs release management to the supported applications
• Contributes to scrum team to provide development support of the application including reduction of Toil , code improvements and bug fixing
• Working hours will be during Eastern Standard Time to support the daily batch

Qualifications :

• Education : Bachelor's degree, preferably in Computer Science or related field
• Experience : At least two years of Information Technology experience or application support experience
• Hybrid Work Arrangement : Amenability and readiness to work onsite and from home (dependent on the established RTO guidelines by Manulife), business need AND / OR current external environment / situation)
• Shift Schedule : Amenability to work on the assigned schedule (PH Night Shift - Rotating)
• Minimum Skills to Hire / Must Haves : Prior experience or understanding of Cloud infrastructurePipeline execution with DR managementExperience in AgileExperience with AzureExperience with GitHubExperience with SNOW and JIRAEastern Standard Time SupportUnderstanding of Java is preferred

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer