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Patient Support Manager
Patient Support ManagerMedecins Sans Frontieres • Geneva, Switzerland
Patient Support Manager

Patient Support Manager

Medecins Sans Frontieres • Geneva, Switzerland
Vor 30+ Tagen
Stellenbeschreibung

Responsibilities

  • Define, coordinate, and monitor all emotional, educational, and social patient support activities within a chronic diseases project, like an HIV or tuberculosis project, in line with MSF principles and standards.
  • Assess patient support needs and develop strategies based on changing medical contexts.
  • Develop patient support tools, including counselling and education protocols, health promotion materials, and other resources.
  • Implement patient support activities such as health talks, education and counselling sessions, defaulter tracing, support group strengthening, and community awareness activities.
  • Monitor and evaluate patient support activities by defining indicators, collecting and analysing data, and ensuring effective follow-up.
  • Ensure good communication and collaboration with other project components and external partners involved in patient support.
  • Manage patient support staff, including planning and supervising recruitment, training, performance evaluations, and staff development in coordination with the human resources department.

Requirements :

  • University degree in psychology, counselling, social sciences, communication, health promotion, educational sciences, or nursing.
  • Minimum two years of experience in related roles.
  • Project language essential.
  • Essential computer literacy (Word, Excel, internet).
  • Assets :

  • Experience with MSF or other NGOs.
  • Proficiency in project language.
  • Competencies in people management and development.
  • Commitment to MSF’s principles.
  • Behavioural flexibility.
  • Results and quality orientation.
  • Teamwork and cooperation.
  • Jobalert für diese Suche erstellen

    Patient Support Manager • Geneva, Switzerland

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