Patient Support Manager

Responsibilities

:

• Define, coordinate, and monitor all emotional, educational, and social patient support activities within a chronic diseases project, like an HIV or tuberculosis project, in line with MSF principles and standards.
• Assess patient support needs and develop strategies based on changing medical contexts.
• Develop patient support tools, including counselling and education protocols, health promotion materials, and other resources.
• Implement patient support activities such as health talks, education and counselling sessions, defaulter tracing, support group strengthening, and community awareness activities.
• Monitor and evaluate patient support activities by defining indicators, collecting and analysing data, and ensuring effective follow-up.
• Ensure good communication and collaboration with other project components and external partners involved in patient support.
• Manage patient support staff, including planning and supervising recruitment, training, performance evaluations, and staff development in coordination with the human resources department.

Requirements:

• University degree in psychology, counselling, social sciences, communication, health promotion, educational sciences, or nursing.
• Minimum two years of experience in related roles.
• Project language essential.
• Essential computer literacy (Word, Excel, internet).

Assets:

• Experience with MSF or other NGOs.
• Proficiency in project language.
• Competencies in people management and development.
• Commitment to MSF’s principles.
• Behavioural flexibility.
• Results and quality orientation.
• Teamwork and cooperation.