Patient Support Manager

Responsibilities

• Define, coordinate, and monitor all emotional, educational, and social patient support activities within a chronic diseases project, like an HIV or tuberculosis project, in line with MSF principles and standards.
• Assess patient support needs and develop strategies based on changing medical contexts.
• Develop patient support tools, including counselling and education protocols, health promotion materials, and other resources.
• Implement patient support activities such as health talks, education and counselling sessions, defaulter tracing, support group strengthening, and community awareness activities.
• Monitor and evaluate patient support activities by defining indicators, collecting and analysing data, and ensuring effective follow-up.
• Ensure good communication and collaboration with other project components and external partners involved in patient support.
• Manage patient support staff, including planning and supervising recruitment, training, performance evaluations, and staff development in coordination with the human resources department.

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