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Client Relationship Manager

Client Relationship Manager

Vacheron ConstantinGeneva, GE, CH
Vor 12 Tagen
Stellenbeschreibung

How will you make an impact? HOW WILL YOU MAKE AN IMPACT?

Develop Client Relationship

  • Develop local VIC / VVIC client’s network cultivating strong clients’ relationships and leveraging Maison hospitality strategy
  • Identify existing VIC / VVIC Clients, propose and align action plan to grow loyalty
  • Evaluate sleeping VIC / VVIC clients with CRM and Boutique in order to re-activate them
  • Apply strategies to develop clients’ portfolio, networking and recruiting outside the boutique.
  • Organize and premium client treatments with the approval of / in collaboration with the boutique Management
  • Establish action plans, working with local retail and marketing teams on client's recruitment, engagement, re-activation and up-selling activations

Consistently achieve and ideally exceed the sales target

  • Support high-end ticket objectives by reaching targets
  • Contribute to the sales of exceptional timepieces (Les Cabinotiers, high end masterline references
  • Deliver an exceptional experience and unique journey to our clients, during and after the purchase, with providing excellence and tailored made service inside or outside the boutique
  • Maintain outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint

    • Act as a Maison ambassador

  • Strongly contribute to grow Brand’s reputation and desirability in local networks.
  • Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
  • Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our products and tailoring the approach to the client
  • Participate to all brand events (local and international) as Maison Ambassador inside and outside the boutique, share post clients ‘activities / events analyses and reports with management.

    • Support Boutique Manager on coaching and developing the sales team for the VVIC’s network :

  • Support the coaching and training the boutique team on recruiting, developing, engaging, and up-selling
  • Provide and propose activities to the team for entertaining and engaging the VVIC clients (services, traveling, dinning…) outside the boutique
  • Support boutique team on VVIC's proposal, sales' presentation, clienteling activities

    • Participate to Boutique Operations

  • Roster alignment based on boutique needs and outside appointment with Boutique Manager
  • Support boutique operation daily duties
  • Collaborate and support boutique team in the selling ceremony to increase sales
  • Manage and follow up with Premium Clients' watch care and repairs

    • HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • 10 – 12 years’ experience in a leadership position , with strong communication and expert sales skills
  • Existing client portfolio and strong experience in cultivating and managing relationships, managing customer acquisition, engagement, and retention strategies
  • Deep knowledge of the luxury environment , including luxury fashion, watchmaking and jewelry brands, trends and client expectations
  • Expertise in ° operations aspects , collegiality and comfortable in a boutique environment
  • You are autonomous, proactive, with an entrepreneurial-minded and a “get-it-done” results-driven attitude, you leverage creativity and agility to achieve your goals
  • You demonstrate a strong sense for etiquette ; Presentation, elegance, audacity, and excellence are part of your DNA
  • Fluent in French & English (another is a plus) with impeccable written and oral communication skills
    • Jobalert für diese Suche erstellen

    Relationship Manager • Geneva, GE, CH