Assistant Manager
Description
Key Responsibilities :
Manage team leaders and serve as a liaison for the Operations Manager
Review team performance and provide corrective action plan / s perform 1 : 1 coaching, provide support, motivation and development of staff
Assist immediate supervisor in coordinating team resources, monitoring team activities, and preparing reports
Assist in conducting a regular training needs analysis for personal and professional development of the staff
Qualifications :
Bachelor's Degree holders are welcome to apply
At least three (3) years of senior team leader background, with experience in handling peers / other team leaders
Amenability and readiness to work onsite and from home anytime (dependent on business need AND / OR current external environment / situation)
Minimum Skills to Hire / Must Haves :
Experience in handling a high volume and / or financial account in a BPO or shared services company
Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.
With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.
We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.
At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.
At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.
4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
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