Product Manager Training, Cargo & Regulatory Digital Learning

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You will join the Training Product Management team, which is responsible for developing, managing and continuously improving IATA’s training portfolio to deliver maximum value to customers and support product delivery excellence. The team works closely with internal stakeholders, Subject Matter Experts, regional sales and external providers throughout the end-to-end product development and delivery process. In this role, you will manage IATA’s Regulatory and Cargo digital and self-study training portfolio, contributing to product strategy, content quality, competency-based learning pathways, customer support and the development of commercially relevant learning solutions.

What your day would be like

• Own the commercial performance of the assigned digital products portfolio, with accountability for achieving defined annual revenue targets and year-on-year growth, while identifying and developing new markets, customers and commercial opportunities in collaboration with Sales.
• Manage and continuously improve the training portfolio, ensuring content remains aligned with IATA standards and publications, while maintaining product materials, web content, competency mappings, learning pathways, assessments and examinations.
• Collaborate with Product Managers, Subject Matter Experts, learning-design teams, Sales, Marketing, Training Operations, systems teams and external providers to develop, enhance and successfully deliver training products.
• Analyze customer feedback, assessment results, market insights and product data to identify skills and capability gaps, define and maintain competency mappings across roles, tasks, skills and proficiency levels, and translate these insights into recommendations for new or enhanced training solutions and learning pathways.
• Support customers and internal teams throughout the product lifecycle, resolving complex product, content and digital-learning issues and ensuring effective coordination of product delivery and post-delivery activities.
• Support the Senior Product Manager in the management and continuous improvement of the broader portfolio, contributing to examinations, course content development and updates, and focused product or portfolio projects as required.

We would love to hear from you if

· Have a background in air cargo, supply chain and/or aviation security, with minimum five years of relevant operational experience.
· Have strong knowledge and practical experience of minimum two years in digital learning and e-learning products, including their development, implementation, maintenance and commercialization, with the ability to manage and continuously improve digital learning solutions throughout their product lifecycle.
· Have experience in skills-based learning, competency frameworks or workforce capability development, including defining and mapping roles, tasks, skills and proficiency levels, and translating industry or job requirements into measurable learning outcomes and assessments.
· Bring a commercial and customer-focused mindset, with the ability to identify market opportunities, understand customer needs and use market insights and product data to support product growth.
· Are an open-minded, collaborative and solutions-oriented professional with excellent communication, responsiveness and problem-solving skills, and the ability to work effectively with diverse internal and external stakeholders. Proficiency in an additional language, particularly Spanish and/or French, is an asset.

Travel Required: No

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!