VDI / Server Engineer

h3Role Purpose /h3 pThe VDI / Server Engineer is responsible for designing, implementing and supporting virtual desktop infrastructure (VDI), Microsoft-based server platforms and end-user computing services. The role delivers secure, reliable and scalable virtual workspaces for users across the organisation, ensuring platform performance, availability and a consistent user experience. /p h3Key Responsibilities /h3 ul liDesign, implement and maintain VDI and virtual application platforms. /li liManage virtual desktop images, application delivery, user profiles and policy configurations. /li liManage VDI capacity, performance and availability to support a consistent user experience. /li liIntegrate VDI services with identity, endpoint management, storage, networking and security platforms. /li liImplement secure configuration baselines and access controls. /li liAutomate image creation, provisioning, configuration and maintenance activities. /li liMonitor VDI and Microsoft server platforms, investigating and resolving performance and availability issues. /li liSupport patching, upgrades, platform migrations and lifecycle management. /li liParticipate in incident, problem, change and major incident management. /li liMaintain technical documentation, design standards and operating procedures. /li liCollaborate with client engineering, network, security, storage and application teams. /li liContribute to modernisation initiatives and continuous service improvement. /li /ul h3Skills and Experience /h3 ul liStrong experience in designing and supporting enterprise VDI and server environments. /li liKnowledge of virtual desktop, application virtualisation and profile management technologies. /li liExperience with virtualisation platforms and their storage and network dependencies. /li liIn-depth knowledge of Citrix, Windows desktop and server operating systems, Active Directory and Group Policy. /li liExperience with endpoint management, identity integration and security controls. /li liFamiliarity with desktop image management, application packaging and build automation. /li liKnowledge of monitoring, user experience analysis and performance optimisation. /li liStrong understanding of platform reliability, security, resilience and operational excellence. /li liExperience participating in incident, problem, change and lifecycle management. /li liAbility to document technical solutions and communicate effectively with technical and non-technical stakeholders. /li liA collaborative, improvement-focused and automation-oriented approach to engineering. /li liCommitment to continuous learning, professional development and relevant industry accreditations. /li /ul h3Qualifications and Professional Experience /h3 ul liBachelor’s degree or equivalent professional experience. /li liTypically six to ten years of relevant experience, or demonstrable expertise appropriate to the role. /li /ul h3Desirable Experience /h3 ul liExperience with cloud-hosted or hybrid VDI solutions. /li liUnderstanding of Infrastructure as Code (IaC) and continuous integration and continuous delivery (CI/CD) concepts. /li liExperience coordinating the work of others or contributing to technical projects. /li /ul #J-18808-Ljbffr