IT Communications & Digital Content Specialist

pRole Overview /p pWe are seeking a bSenior IT Communications Digital Content Specialist /b with strong editorial expertise, excellent English, and proven experience in an IT or technology environment. /p pReporting to IT Management, you will take ownership of IT communications and digital content, from identifying relevant topics and shaping key messages to writing, editing, publishing, and evaluating their impact. This senior role requires substantial hands‑on editorial experience, sound judgment, and the ability to translate complex technical information into clear, engaging, and useful communications for diverse audiences. /p pYou will lead the editorial development of the IT intranet presence, support strategic communication and transformation initiatives, and advise IT leaders and stakeholders on messaging, content quality, and effective digital communication. You will work independently, proactively identify communication needs, and ensure consistently high editorial standards across relevant channels. /p pKey Responsibilities /p h3Digital Content Editorial Management — Approximately 60% /h3 ul liTake ownership of the editorial quality, accuracy, and relevance of IT content across the corporate intranet and other approved digital platforms. /li liResearch, write, edit, and publish original content covering IT strategy, transformation initiatives, technology services, and organizational priorities. /li liTranslate technical input from IT specialists into clear, audience‑focused articles, announcements, service updates, and guidance. /li liDevelop and maintain an editorial calendar, proactively identifying topics and coordinating contributions from subject matter experts. /li liApply editorial judgment to content structure, tone, messaging, and suitability for each audience and channel. /li liReview and substantively edit stakeholder contributions to ensure clarity, consistent language, and alignment with communication objectives. /li liRegularly audit content, resolve inconsistencies, and coordinate updates or removal of outdated information. /li liApply accessibility, usability, and digital publishing best practices. /li liMaintain metadata and content structures that support search, discoverability, and relevant notifications. /li liManage requests received through the intranet and webmaster mailbox, assessing priorities and advising on appropriate content solutions. /li liDevelop and maintain publishing workflows, editorial guidelines, and content governance documentation. /li /ul h3IT Communications Stakeholder Advisory — Approximately 40% /h3 ul liSupport IT Management in planning and delivering communications aligned with IT strategy, priorities, and key initiatives. /li liIndependently draft and refine leadership messages, project communications, change announcements, newsletters, and other internal communication materials. /li liWork closely with IT leaders, project teams, and technical experts to identify communication needs and develop clear, consistent messages. /li liDevelop communications for technology rollouts, service changes, and IT transformation initiatives, helping employees understand their impact and required actions. /li liAdvise senior stakeholders on audience needs, messaging, tone, channel selection, and timing. /li liCoordinate communication plans and approval processes to ensure timely and consistent delivery. /li liCollaborate with corporate communications colleagues to align IT messaging with wider business communications. /li liSupport communication projects across the IT organization and wider business. /li liMonitor content engagement and communication effectiveness, using findings to improve future content and channel performance. /li /ul pRequirements /p pRequired Qualifications /p ul liBachelor’s degree in Communications, Journalism, Digital Media, Marketing, Information Management, or a related discipline, or equivalent professional experience. /li libAt least 5 years of relevant experience /b in digital communications, internal communications, editorial content development, or a comparable role, with demonstrated senior‑level responsibility. /li libSubstantial hands‑on editorial experience /b, including researching, writing, substantively editing, and publishing original content. /li libProven experience working within or supporting an IT or technology organization /b, with the ability to understand technical topics and communicate them accurately. /li libExcellent English writing, editing, proofreading, and verbal communication skills /b, with the ability to produce publication‑ready content independently. /li liExperience managing corporate intranet or website content through a Content Management System (CMS). /li liStrong editorial judgment and the ability to adapt complex information for technical and non‑technical audiences. /li liProven ability to advise senior stakeholders and work effectively with subject matter experts, constructively challenge unclear input, and improve content quality. /li liStrong planning and organizational skills, with the ability to manage multiple priorities and deadlines independently. /li liHigh attention to detail and a strong commitment to accuracy and consistency. /li /ul pPreferred Qualifications /p ul liExperience communicating IT transformation, digital workplace initiatives, technology adoption, or organizational change. /li liExperience developing editorial calendars, communication plans, and content governance frameworks. /li liFamiliarity with SharePoint or similar enterprise content and collaboration platforms. /li liKnowledge of web accessibility standards, usability principles, and search optimization. /li liExperience using analytics and engagement data to evaluate and improve communications. /li liExperience working in an international organization with diverse stakeholder groups. /li /ul pKey Competencies /p ul liEditorial ownership and sound judgment /li liExcellent English writing and storytelling /li liTechnical understanding and audience‑focused communication /li liDigital content management expertise /li liSenior stakeholder advisory and relationship management /li liIndependent planning, prioritization, and execution /li liAnalytical thinking and continuous improvement /li liCollaborative, service‑oriented approach /li /ul pWhat We Offer /p ul liOpportunity to take ownership of editorial content and communications within an international IT environment. /li liExposure to strategic IT transformation and technology initiatives. /li liClose collaboration with IT leaders, technical experts, and communication professionals. /li liOpportunity to improve how employees understand and engage with IT services and initiatives. /li liA collaborative and supportive working culture. /li liA long‑term assignment based in bBasel, Switzerland /b. /li /ul #J-18808-Ljbffr