Modern Workplace & End User Support Specialist

ABOUT FORFIRM

FORFIRM delivers innovative, tailored solutions to real business challenges by combining deep industry expertise with a flexible, knowledge-driven approach. We are proud to be a company with no predefined barriers or rigid frameworks: we listen, we understand, and we build solutions that truly meet our clients' needs. Our culture is based on meritocracy, openness, and personal initiative - a place where everyone can shape their role and contribute meaningfully.

ABOUT THE ROLE

We are looking for a Modern Workplace & End User Support Specialist to provide technical support to end users and manage Microsoft 365 workplace technologies. The role includes supporting Windows environments, Microsoft 365 services, user lifecycle activities, and endpoint devices, while contributing to the administration of Intune, Entra ID, and modern workplace solutions. Working closely with infrastructure and security teams, you will help ensure a secure, efficient, and productive digital workplace experience.KEY RESPONSABILITY

• Provide technical support to end users onsite, remotely, and via phone.
• Manage incidents, service requests, and service operations through the corporate ITSM platform.
• Administer and support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online.
• Manage user identities and access through Microsoft Entra ID (Azure AD) and Active Directory.
• Configure, deploy, and manage corporate devices through Microsoft Intune, including enrollment policies, compliance policies, configuration profiles, and application deployment.
• Support device lifecycle management activities, including provisioning, replacement, onboarding, offboarding, and Windows 11 migrations.
• Perform hardware and software compatibility assessments and contribute to operating system deployment projects.
• Monitor endpoint compliance and participate in patch management and security standardization activities.
• Troubleshoot complex issues related to authentication, synchronization, endpoint management, and Microsoft 365 services.
• Collaborate with infrastructure, cloud, and security teams to ensure operational excellence and service continuity.
• Maintain and improve technical documentation, operational procedures, and knowledge base articles.
• Provide recommendations for improving end-user productivity, device management, and Microsoft Modern Workplace adoption.

TECHNICAL REQUIREMENTS (HARD SKILLS)

• 2-4 years of experience in Service Desk, End User Computing, Modern Workplace, or Microsoft 365 support roles.
• Strong knowledge of Microsoft Windows 10 and Windows 11 environments.
• Experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Good knowledge of Microsoft Entra ID (Azure AD) and Active Directory administration.
• Experience with Microsoft Intune / Microsoft Endpoint Manager for device management and application deployment.
• Knowledge of device enrollment technologies, Windows Autopilot, compliance policies, and configuration profiles.
• Experience using ITSM ticketing platforms.
• Strong troubleshooting capabilities across Windows, Microsoft 365, identity services, networking, and endpoint management.
• Understanding of security best practices, patch management, and endpoint compliance.
• Fluent Italian language skills.
• Good knowledge of English.

KEY SOFT SKILLS

• Strong customer-oriented and service-driven mindset.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage priorities effectively.
• Proactive attitude and willingness to continuously learn new Microsoft technologies.
• Collaborative approach and ability to work effectively with technical and non-technical stakeholders.