Business Analyst

Job Descriptionbr/br/ulliMaintain productive relationships with business and technology stakeholders. /liliFacilitate discovery sessions and workshops to capture and validate high-level business requirements sufficient to evaluate potential solution options while maintaining a streamlined demand management process. /liliAnalyse current-state business processes and identify opportunities for simplification, standardisation, automation, and digital enablement, challenging low-value requirements that drive unnecessary complexity or implementation costs. /liliInform stakeholders of their obligations to adhere to technical standards, policies, and processes, including cybersecurity, hosting architecture, accessibility, data privacy, and branding requirements. /liliMaintain awareness of available services and platforms and guide business demands to the appropriate service owners or, where appropriate, solution architects for solution option assessment. /liliAssess business demands for business value, strategic alignment, risks, dependencies, complexity, and implementation considerations. /liliPrepare demand assessment materials and recommendations to support governance and prioritisation processes. /liliLead requirements elicitation and business analysis activities for assigned projects, documenting business requirements at a level of detail sufficient to support solution design, development, and testing. /liliEstablish and maintain requirements traceability and manage requirement changes throughout the project lifecycle. /liliParticipate in solution design workshops and reviews, ensuring business requirements are accurately reflected in proposed solutions. /liliDevelop business test scenarios and acceptance criteria, support System Integration Testing (SIT) and User Acceptance Testing (UAT), and coordinate business user participation in testing activities. /liliSupport deployment planning and go-live readiness assessments to ensure successful handover to operations, service management, and support teams. /liliParticipate in post-implementation reviews to capture lessons learned and contribute to benefits realisation assessments. /li /ulbrQualificationsbr/br/ulliBachelor’s degree in Business Administration, Engineering, Computer Science, or a related discipline. /liliMinimum 7 years of professional experience performing business analysis activities across the full solution lifecycle, including requirements elicitation, analysis, solution design support, testing, implementation, and transition to operations. /liliExpert knowledge of spoken and written English. /liliKnowledge of French or another official UN language is desirable but not mandatory. /liliExperience in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.) , Microsoft 365 collaboration tools (Teams and SharePoint), Microsoft Copilot and Microsoft Visio. /liliExperience in business process analysis and modelling using BPMN, UML, or equivalent process modelling techniques. /liliDemonstrated professional experience working with medium- to large-scale, cross-functional systems in an international context. /liliExperience working within established project frameworks (e.g. PRINCE2 or PMI) and delivery approaches (Agile or Hybrid). /liliExperience with major IT platforms such as Salesforce, Microsoft Office 365, and Microsoft Power Platform. /liliExperience with citizen and fusion development approaches. /liliExperience with Robotic Process Automation (RPA) or orchestration of AI-powered workflows. /liliExperience defining governance and prioritisation models for technology demand within an international organisation. /liliExperience working with the United Nations or other international or multinational organisations. /liliStrong business/client engagement skills and ability to establish effective working relationships with subject matter experts, business stakeholders, and senior leadership. /liliAbility to manage requirements throughout their lifecycle, including elicitation, prioritisation, traceability, change control, and business acceptance. /liliStrong interpersonal skills and ability to work effectively in a multicultural environment. /liliStrong analytical skills with the ability to rapidly gather and consolidate information from multiple sources. /liliExcellent written communication skills and ability to produce high-quality documentation. /liliAbility to produce user stories, BPMN flows, UML diagrams, wireframes, report mock-ups, and other artefacts for validating requirements and informing solution design. /liliUnderstanding of IT project management, change management, and system development lifecycle processes, with the ability to discuss application and data-oriented technical topics. /liliAbility to collaborate effectively with international, multicultural, and multidisciplinary teams across different time zones. /liliHighly organised with the ability to work effectively under pressure. /liliProactive, flexible, resourceful, and able to work independently. /liliHigh level of competence with Microsoft Office and Microsoft Visio. /liliFamiliarity with administrative and/or health data management business domains. /li /ulpstrongDesirable: /strong /pulliProfessional qualification or foundation certification in Business Analysis methodologies (e.g. IIBA CCBA/CBAP, PMI-PBA). /liliAdvanced degree in Data Management, Business Administration, or a related field. /li /ulbr/br/