SAP Order-to-Cash (OTC) Functional Lead

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You will join a major SAP Cloud ERP Greenfield transformation programme that will modernise core business processes and technology platforms across the organisation. Working closely with business stakeholders, internal SAP functional leads, architects, and a global System Integrator, you will play a key role in shaping and governing the future Order-to-Cash (OTC) landscape.

This is an opportunity to influence strategic design decisions, advocate SAP best practices, and help deliver a modern SAP Cloud ERP solution built on Clean Core principles, SAP Fiori user experiences, and AI-enabled capabilities that enhance business insights, automation, and decision-making.

What your day would be like

• Act as the functional lead and trusted advisor for all Order-to-Cash (OTC) topics within the SAP Cloud ERP programme.
• Review, challenge, and validate proposed OTC solutions, business process designs, and business blueprints developed by the System Integrator.
• Participate in Fit-to-Standard workshops, design sessions, and business process discussions with business stakeholders and implementation partners.
• Ensure OTC solutions align with business objectives, SAP best practices, SAP standard functionality, and Clean Core principles.
• Collaborate with other functional leads and manage dependencies across Finance, Procure-to-Pay (P2P), Logistics, and Master Data.
• Support governance forums and design authority reviews, helping drive informed decision-making throughout the programme.
• Act as a design authority for the OTC domain, constructively challenging solution proposals and ensuring alignment with long-term business and architectural objectives.
• Advocate for the adoption of modern SAP capabilities, including SAP Fiori and standard cloud functionality.
• Support testing, business readiness, and deployment activities to ensure successful delivery of end-to-end business processes.

We would love to hear from you if

• You have extensive experience leading Order-to-Cash (OTC) workstreams across S/4 HANA and SAP Cloud ERP implementation programmes, with deep expertise in Order Management, Pricing, Product Bundling, Delivery, Billing, Credit Management, Subscription Billing and Recurring Revenue Management.
• You have a proven track record in multiple full lifecycle SAP implementations, including at least two Greenfield transformation programmes, with strong understanding of SAP Cloud ERP delivery approaches, Fit-to-Standard methodologies, SAP Fiori and Clean Core principles.
• You have a strong capability to review, govern and challenge solution designs delivered by System Integrators, while assessing cross-functional impacts, dependencies and enterprise-wide integration requirements in complex environments.
• You have experience engaging effectively with business leaders, process owners, technical teams and implementation partners, communicating complex concepts clearly to both business and technical audiences, with fluency in English.
• You are passionate about SAP-driven business transformation and innovation, with advantageous exposure to SAP BRIM, Master Data Management (MDM) hub environments, S/4HANA Virtual Data Model (VDM), Embedded Analytics, Business Data Cloud Intelligent Apps, Joule and ISLM.

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!