Deskside Technician II

ppbJob Details /b /p /p Deskside Technician II br/ Job Description pWorking in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service. /pbJob responsibilities /bliProvide support that consistently meets or exceeds Customer expectations /liliIdentify, analyse, and repair product failures. Order and replace parts as needed /liliSupport and maintain user account information including rights, security and systems groups /liliReceive and resolve issues from Tiers 2 and 3 if eyes hands are necessary to solve a hardware or software issue at location/onsite - in cooperation with the resolver group who transferred the issue, if necessary /liliProvide troubleshooting and problem resolution support for all network devices /liliCoordinate with third-party vendors to resolve hardware and software problems, as required /liliReceive and resolve hardware or software related issues from Tiers 2 and 3 when break-fix is necessary to solve an issue at location/onsite /liliInterface with hardware and software vendors for planning and problem resolution /liliInterface with manufacturers and third-party vendors for technical assistance /liliExecute the installation of PCs, peripherals and LAN-based equipment /liliAssist with setting up security, file access and other administrative procedures associated with moves /liliMove workstations, peripherals and telecommunications equipment, as required /liliOrder, receive and provide all required equipment, materials and third party vendor services to implement IMAC's /liliInstall and set up equipment, cables, outlets and all other hardware required for implementing IMAC's /liliTest completed IMAC's and verify acceptance by end user /liliDocument changes to inventory use and configuration /liliAV and Conference support /li Job Requirements liAt least 5 years' experience in onsite support. An equivalent combination of education and related experience may also serve to meet these minimum requirements /liliITIL V3 Foundation Certification (recommended) /liliMicrosoft Operating System / Office Certification(s) will be an asset /liliAdvanced MS Office 365 skills /liliAble to solve simple hardware issues /liliiOS, Android advanced user /liliBasic Networking skills /liliKnowledge of Active Directory, permissions /liliTeam Player and Analytical Thinking /liliOpen and positive personality and ability to manage stress effectively /liliCustomer oriented (Service awareness) with good interpersonal and communication skills /liliAble to adapt in a fast evolving technology environment and ability to learn /liliAble to assume day to day responsibilities generating specific deliverables /liliRelationship-builder, at ease with people and capable of quickly building trust /liliLanguage skills: Proficiency in local language and a good level of English. /liThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.bWhat's next: /bbDiversity Inclusion /bHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!bAbout us /bWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. br/