Drop-In Onsite Support Engineer

ppDrop‑In Onsite Support Engineer – provides second‑line support at customer locations, working closely with the customer’s IT team and OEM subject‑matter experts. /p h3Responsibilities /h3 ul liInstall, upgrade, support and troubleshoot Windows, Mac and other authorized desktop software/applications. /li liInstall, upgrade, support and troubleshoot end‑user workspace hardware: desktops, laptops, printers, mobile devices, video/conferencing equipment and other authorized peripherals. /li liDiagnose and resolve hardware, software, OS and connectivity issues. /li liSupport Windows 10/11, Microsoft 365 apps and other enterprise productivity tools. /li liManage incidents and service requests via ServiceNow or similar ITSM platforms. /li liPerform general preventative maintenance on devices and software. /li liProvide onsite “hands‑and‑eyes” support to OEM subject‑matter experts for device installation and troubleshooting in the network and compute environment. /li liAssist end users with logged IT‑related incidents. /li liAnalyze problems, implement temporary or permanent fixes, and restore service, escalating when necessary. /li liAccurately record, update and document requests in the IT service desk system. /li liMaintain excellent customer service and professional communication with technical and non‑technical colleagues. /li liMaintain and publish relevant support documentation to aid self‑service. /li liAttend required training and stay current on technology and internal processes. /li liContribute to reporting per customer requirement. /li liPerform any other tasks assigned within the skill set. /li /ul h3Technical Skills /h3 ul liGeneral understanding of IT principles: networks, hardware, domains. /li liKnowledge of Windows, macOS, MS Office, Outlook, and other leading software. /li liExperience with Active Directory, Azure AD, Exchange Online, Microsoft Entra ID. /li liAsset management, inventory control, and lifecycle management. /li liEnd‑user device hardware and software troubleshooting. /li liSupport printers, meeting‑room equipment, mobile devices (iOS, Android). /li liBuilding, configuring, replacing, and troubleshooting EUC hardware components. /li liKnowledge of data backup principles, virtual, MDM, and VPN environments. /li liBasic familiarity with network and compute devices. /li /ul h3Soft Skills Appearance /h3 ul liExceptional customer‑facing skills; able to communicate clearly with customers and internal teams. /li liLogical and analytical approach; accurate record‑keeping. /li liSelf‑managed, time‑keeping, and quality focus. /li liProfessional demeanor under stress; appropriate dressing and grooming standards. /li /ul h3Experience, Education Certifications /h3 ul li2–4 years of experience in a similar support environment. /li liMandatory education level in the relevant country. /li liDesirable certifications: CompTIA A+, MCP/MCSE, OEM Certification. /li liITIL knowledge and experience in an ITIL environment beneficial. /li liLanguage skills: French, English, Spanish; internal – English good standard. /li /ul pWe are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. /p /p #J-18808-Ljbffr