Order Management Specialist

The Order Management Specialist will be a member of the order-to-cash process, ensuring accuracy and compliance across our sales and billing systems:

• Process and validate customer orders in Salesforce, ensuring accurate account, product, and pricing data
• Verify purchase orders (POs) against contracts and quotes, catching discrepancies before they hit billing
• Manage subscription billing, invoicing, and payment reconciliation
• Coordinate with Sales, Finance, and Customer Success to resolve order discrepancies and contract issues
• Ensure revenue recognition practices align with GAAP standards
• Support month-end close by reconciling order and billing data
• Identify and implement process improvements to streamline order management workflows
• Maintain data integrity between CRM and billing platforms

The Order Management Specialist we are looking for should bring the following background and experience:

• A few years of experience in order management, billing, or revenue operations
• Hands-on experience with Salesforce would be a big plus
• Experience with a payment/billing platform
• Working knowledge of GAAP, particularly around revenue recognition
• Solid understanding of PO verification and matching against contracts/quotes
• Comfortable navigating ambiguity and edge cases in the order process, and knowing when to escalate vs. resolve independently
• Strong attention to detail and comfort working across cross-functional teams

The opportunity to join a dynamic and international team.