Head of Onboarding - ASAP

pulliLead and reshape a critical client onboarding function /liliCombine team leadership, complex KYC decision‑making and process transformation /li /ul h3About Our Client /h3 pOur client is a Geneva-based, FINMA‑regulated financial institution and part of an established international financial services group. /p pOperating at the intersection of banking, technology and financial markets, the organisation offers a fast‑paced and entrepreneurial environment, supported by strong governance and regulatory standards. /p pAs the business continues to develop its Swiss activities and operational capabilities, it is looking for a senior onboarding professional able to combine leadership, regulatory rigour and operational execution. /p pThis opportunity will appeal to someone seeking visible responsibility, direct exposure to senior stakeholders and the ability to improve a critical part of the client journey. /p h3Job Description /h3 pAs Head of Client Onboarding, you will lead the day‑to‑day operation and continued development of the client onboarding function. /p pYour responsibilities will include: /p ul liLead, manage and develop the client onboarding team, setting clear priorities, service standards and performance expectations. /li liOversee the end‑to‑end onboarding process, from the initial client application through to account activation. /li liEnsure that client files are reviewed and processed accurately, efficiently and in accordance with Swiss AML/KYC requirements, internal policies and the institution's risk appetite. /li liAct as the senior point of escalation for complex, sensitive or higher‑risk onboarding cases. /li liReview cases involving PEPs, complex ownership structures, corporate clients, sanctions exposure or other enhanced due diligence requirements. /li liEnsure that complex cases are appropriately documented and escalated to Compliance or senior management when required. /li liManage team capacity, workload allocation, onboarding backlogs and business continuity. /li liEstablish and monitor operational KPIs, turnaround times, quality standards and service‑level expectations. /li liIdentify bottlenecks, control weaknesses and opportunities to improve the client onboarding journey. /li liDrive the standardisation, documentation and continuous improvement of onboarding processes, controls and procedures. /li liSupport the automation and digitalisation of onboarding workflows in collaboration with Technology and operational stakeholders. /li liWork closely with Compliance, Legal, Risk, Operations, Technology and commercial teams to resolve onboarding issues and facilitate sound business decisions. /li liMaintain a clear distinction between first‑line operational responsibilities and second‑line Compliance oversight. /li liPrepare regular management information and reporting on volumes, turnaround times, risk indicators, pending cases and operational performance. /li liSupport internal and external audits, regulatory reviews and the remediation of identified findings. /li liPromote a culture of accountability, client focus, regulatory discipline and continuous improvement. /li /ul h3The Successful Applicant /h3 pThe successful candidate will bring extensive experience in client onboarding, account opening or KYC operations within a Swiss‑regulated banking or financial services environment. /p pThe ideal profile will include: /p ul liAt least 3‑5 years of relevant experience in client onboarding, KYC, AML operations or account opening within a bank or regulated financial institution. /li liProven experience managing and developing an onboarding, KYC or banking operations team. /li liStrong knowledge of the Swiss AML and client due diligence framework, including AMLA, AMLO‑FINMA and CDB 20 requirements. /li liDemonstrated ability to assess complex client structures, beneficial ownership, source of wealth and source of funds information. /li liExperience handling higher‑risk clients, PEPs, corporate structures and enhanced due diligence cases. /li liA clear understanding of the respective responsibilities of the first and second lines of defence. /li liExperience managing operational volumes, service levels, backlogs, quality controls and team capacity. /li liA strong track record of improving processes, controls and operational efficiency. /li liConfidence interacting with senior management, Compliance, Risk, Legal, commercial teams and auditors. /li liA hands‑on leadership style and the willingness to remain directly involved in sensitive or complex cases. /li liStrong judgement, attention to detail and the ability to make pragmatic, risk‑based decisions. /li liThe ability to operate effectively in a fast‑moving, international and highly digital environment. /li liExcellent English and strong French language skills. /li liA university degree or recognised professional qualification in banking, law, compliance, finance or a related discipline. /li /ul h3What's on Offer /h3 ul liThe opportunity to manage and develop a client onboarding team. /li liSignificant exposure to senior management and key business stakeholders. /li liThe ability to redesign processes and have a measurable impact on operational performance and client experience. /li liA broad role combining complex case oversight, governance and transformation. /li liAn international working environment within a regulated financial institution. /li liExposure to digital banking, financial markets and technology‑driven operating models. /li liA hybrid working model. /li /ul /p #J-18808-Ljbffr