StellenbeschreibungpAt Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. /pThe Account Manager Intermediaries (AM) takes ownership of the account administration, documentation formalities and tasks in daily operations and projects impacting the account administration. br/br/The responsibilities include order placement, handling of client requests, execution of trades and providing administrative support to the team. br/br/In contrast to the Relationship Manager (RM), the AM does not have an own client book. The AM reaches out to clients where appropriate in close collaboration with the RM. br/br/He/she demonstrates excellent professional, personal as well as social skills when liaising with clients and the RM. br/br/The AM ensures the operational client account management and interacts with internal as well as external stakeholders independently, provides clients with relevant information and supports the RM in implementing customized solutions. Furthermore, the AM acts as role model in bringing the best service quality to clients, RMs and Group Head (GH) in a fast, professional and friendly manner, and thus, helping the team to manage and grow its current client base. br/br/He/she channels client feedback to the relevant individuals and departments within the Bank to foster continuous improvement and fast adaptation of processes. The AM shows professional commitment to ensuring excellent administration of the account, to clients as well as to the Bank and is willing to go the extra mile.ppbbYOUR CHALLENGE /b /b /p /ppbClient Administration Management /b /pliSupports the RMs and the team in client interactions in all respects /liliResponds to incoming calls and takes prompt action /liliMaintains and updates records of client instructions, details, and preferences /liliCreates system-based reports for the RMs /liliProvides clients with verbal and/or written information and data, giving neither advice nor any statement of opinion as value judgement /liliHandles and executes clients’ requests by processing orders, trades, transactions and, payments (outside e-channels) /lipbBusiness Management /b /pliManages the internal projects which impact the account relationships of an RM, directly solving the administrative issues that arise and ensuring that all relevant systems are maintained and updated and all documentation collected as necessary /liliCollects and shares relevant information, ideas, findings and research with colleagues to improve processes and to increase productivity and quality /liliConducts reviews, plans ahead and documents his/her own work at all times /liliProvides professional input proposals for improvements based on experience, incident occurrence or observation /lipbRisk Management /b /pliFull adherence at all times to compliance, legal guidelines, internal rules, regulations and policies /liliActs as the first line of risk defence, through raising concerns, following up on issues and escalating as necessary /lippbbYOUR PROFILE /b /b /p /pliProven track record in servicing banking clients with complex needs (on boarding of new clients, maintaining and extending current relationships) /liliSound affinity with the Middle East, i.e. familiar with the legal and regulatory environment as well as cultural awareness /liliExcellent organisational skills, able to work swiftly, independently within the Account Manager’s scope and accurately even when under pressure /liliProactive, friendly, team player and solutions oriented /liliImpeccable presentation and communication skills /liliHighly service oriented and passionate about client servicing /liliStrong integrity, ethics, and risk awareness combined with solid client-focused mindset /liliAdvanced knowledge of global financial markets and current developments in the industry /liliStrong fluency in French and English (oral and written). Additional language an asset /liliVery good MS Office skills /lipWe are looking forward to receiving your full job application through our online application tool. /p
