Head of Digital Content & Operations (The Lab)

ppHead of The Lab – Overview /ppThe Lab is Roche’s enterprise capability that delivers content services and digital engagement across the organization. It combines execution, AI, content, technology, operations and delivery to provide high-quality, scalable customer engagement. /ph3Responsibilities /h3ulliDefine the 5‑year vision, strategy and operating model for The Lab. /liliLead the evolution of The Lab into a modern, AI‑enabled organization. /liliOversee global digital engagement services, AI‑enabled content operations, enterprise content capabilities, strategic delivery partnerships and the shared service ecosystem. /liliShape how Roche creates, delivers, measures and continuously improves content and digital engagement at scale. /liliInfluence enterprise strategy as a member of the IXO Leadership Team and build cross‑functional partnerships. /liliBuild and lead a high‑performing organization that delivers quality, efficiency and measurable results. /li /ulh3Qualifications Experience /h3ulli15+ years of progressive leadership experience in digital transformation, customer engagement, digital strategy, content and digital operations, marketing technology, shared services, consulting or related fields. /liliSignificant experience leading large, global operations organizations through growth, transformation and organizational change. /liliProven success building and scaling enterprise capabilities that serve multiple business units, markets and functions. /liliDemonstrated experience leading geographically dispersed teams, including internal organizations, strategic partners and external delivery networks. /liliExperience managing complex operating models, large budgets and strategic vendor partnerships while driving quality, efficiency and measurable business value. /liliStrong understanding of AI, digital engagement, content operations, customer experience, marketing technologies, data and analytics, and the ability to translate emerging technologies into practical business solutions. /liliExperience establishing enterprise governance, operating models, performance frameworks and service excellence across complex matrix organizations. /liliDemonstrated ability to influence senior executives, build trusted partnerships and align diverse stakeholders around a common vision. /liliStrong commercial acumen with the ability to balance customer value, operational excellence and financial performance. /liliExceptional communication, executive presence and stakeholder management skills, with experience presenting to senior leadership and leading enterprise‑wide initiatives. /liliA passion for developing people and building inclusive, high‑performing organizations where individuals and teams can thrive. /liliA customer‑first mindset, using insights, data and experimentation to continuously improve customer engagement and business outcomes. /liliBachelor’s degree required; advanced degree in Business, Marketing, Technology, Life Sciences or a related discipline preferred. /liliExperience within healthcare, life sciences or other highly regulated industries is advantageous; candidates from other industries with relevant transformation experience are encouraged to apply. /liliWillingness to travel internationally as required (approximately 30‑40%). /li /ulpRoche is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, disability, veteran status or any other protected class in hiring, compensation, training or any other employment decision. /p /p #J-18808-Ljbffr