Customer Success Manager

ph3Responsibilities /h3 ul liSupport the Sales team in executing complex customer projects /li liGuide customers throughout the entire implementation and onboarding phases /li liAdvise customers on technical and operational payment solutions /li liCoordinate between customers, partners and internal teams such as Product, Operations and Support /li liAssist with integrations and rollouts in the hospitality and vending sectors /li liAnalyze customer requirements and develop suitable solution approaches /li liEnsure high customer satisfaction and long-term customer retention /li liSupport escalations and problem-solving for complex issues /li liBuild and maintain sustainable customer relationships /li liContribute to the development of internal processes and Customer Success structures /li /ul h3Requirements /h3 ul liExperience in Customer Success, Project Management, Account Management or a comparable customer-facing role /li liTechnical understanding and interest in digital payment solutions /li liExperience in hospitality, vending, POS systems or self-service solutions is an advantage /li liStructured and solution-oriented working style /li liAbility to coordinate multiple projects and stakeholders simultaneously /li liStrong communication skills and a confident manner with customers and partners /li liHigh level of initiative and team orientation /li liExcellent German and English skills; French is a plus /li /ul /p #J-18808-Ljbffr