Digital Services, Retail & CRM IT Business Analyst

pRole Overview /ppWithinbSwiss Markets IT /bteam, this role ensures thebstability, quality, and continuous improvement of e‑Commerce, Retail,CRMand Digitalsolutions /bfor theRegion (Switzerland, India, Brazil, Mexico, LATAM). /ppThe position has abstrong Run, Supportand Quality orientation /b, with significant responsibility onbtesting, coordination, incident and bug management /b, while also coveringbsmall to medium functional projects and evolutions /bin close collaboration with Business teams, Global IT, Markets,European ITand external partners. /ppThe role sits at the crossroads ofbsupport,quality assurance, and projectmanagement anddelivery /b, ensuring reliable day‑to‑day operations while supporting controlled evolutions of the digital ecosystem. /ppKeye-Commerce applications are SAP HYBRIS (e-CcommerceBackoffice,migration planned), Adyen(PSP), Kibana/ELK(Monitoring), CommerceTools(new eCommerce engine)and all systems linked toorderfulfillment management. /ppMajor Retail applicationsin the scope of this positionarethe ORACLE POS (ORION program), theClientelingapp(My Boutique App),theCRMecosystem(around thePioneer solution),Adyen,theafter-salessolution (ACET),thetraffic countingsolutions(Tallyfi, Prodco),RFID,InChanel, MyInventory App,OAB solutionsetc. /ppKey Responsibilities /ppRun, Stability Quality /plipGuarantee thebavailability, performance, and quality /bof e‑Commerce,BoutiquePOS, Digital applications,CRM platforms and related services (web, OMS, payment, client services). /p /lilipCoordinatebrunactivities /b, incident management, and root cause analyses with global, regional, and local IT teams. /p /lilipMonitor recurring issues and contribute to preventive and corrective action plans. /p /lipSupport, Testing Validation /plipbCo‑lead /bbtesting activities /bbin close and equal collaboration with the Digitaland Division teams /b, with shared responsibility on quality and readiness. /p /lilipJointly define, plan, and coordinatebtesting /bbactivities /b(SIT, UAT, regression, non‑regression) for run topics and projects. /p /lilipEnsure, together with Digitaland Division teams, proper coverage ofbfunctional, integration, and end‑to‑end tests /b. /p /lilipCollaborate on the validation of fixes, enhancements, and releases prior to production deployment. /p /lilipContribute with the Digitaland Divisionteams tothe continuous improvement ofbtesting processes, documentation, and ways of working /b. /p /lipProject Evolution Contribution /plipLead or contribute tobsmall and medium‑scale projects and functional evolutions /brelated to e‑Commerce, Retail, Digitaland CRM. /p /lilipCoordinatethee-Commercemigrationrollout withthe Digital team, GDS (the Globalteam), and thelocalteam (market). /p /lilipEnsure quality, operational readiness, IT coherence, and smooth handover from project to run. /p /lilipParticipate in roadmap planning,taking into accountoperational constraints and dependencies. /p /lilipDefine and implement interfaces betweenvarioussolutions in collaboration with the suppliers andinternal or externalpartners. Carry out testing of solutions/upgrades/bug fixes, including interface testing. /p /lilipImplement specific platforms (cash registers, mobility, electronic banking, etc.) according to business needs in collaboration with the European IT teams that develop most of the applications used for Boutiques in the Swiss Markets region. /p /lilipContribute to the monitoring and coordination of all tasks related to systems and technology aspects for theBoutiqueopening, renovation and relocation. /p /lipCoordination Governance /plipAct as abkey interface /bbetween Business, Markets, Global IT,Europe ITand external partners. /p /lilipOrganize and animate operational follow‑ups, workshops, and coordination meetings. /p /lilipMaintain clear documentation and ensure compliance withbIT governance, security, and audit standards /b. /p /lipWhat you will bring to the role /plipEducation: 5 years of higher education in engineering. /p /lilipSuccessful experience ine-Commerce,Retail and CRM fields(minimum3years), ideally in theFashion orLuxury goods sector. /p /lilipIT knowledge: stronge-Commerce andCRM technical and functional expertise ismandatory: /p /lilipFunctional expertise of the e-Commerce journey(from browsing to order confirmation to reverse logistics).OMS Fulfillment flows, payment flowsand release management should haveno secretsfor you. /p /lilipSalesforce for CRM is a plus; POS systems (such as ORACLE XSTORE SIOCS or CEGID CBR-Y2) would be a plus; SQL queries, scripts, ETL, and web services would be a plus. Familiarity with RFID,boutique counting, queue management, OAB, etc. /p /lilipStrong experience inrunoperations, testing coordination, and incident management. /p /lilipProven ability to coordinate multiple stakeholders in an international and multicultural context. /p /lilipLanguages: Fluent French and English (Spanish, Portuguese, or German would be a plus). /p /lilipExcellent communication skills. /p /lilipAbility to listen and understand business needs in order to translate them into technical solutions. /p /lilipMultitasking: Ability to effectively prioritize and execute multiple tasks in thefast-pacedenvironment with multiple priorities. /p /lilipAnalytical and synthesis skills.Technical curiosity: researching available or innovative technical solutions and challenges based on needs. /p /lilipAutonomy and proactivity, adaptable nature. /p /lilipAppetite for working in a stimulating and evolving environment. /p /lilipResponsiveness and pragmatism in implementing solutions. /p /lilipTeam spirit. /p /lipWhy Join /ppThis role is abcentral /bbpillar /bbof e‑Commerce, Retail, Digitaland CRMapplicationreliability and quality /bwithintheSwiss Markets. It offers a balanced position betweenboperational /bbexcellence /bband /bbproject contribution /b, in a complex and international luxury environment, withbprogressive evolution opportunities /bbased on expertise and performance. /ppPosition basedin Geneva, Switzerland /ppPermanentcontract,starting ASAP /p