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German Customer Advisor (Swiss Project) – Live Comfortablyin Dynamic SofiaCB Talents • Basel, Switzerland
German Customer Advisor (Swiss Project) – Live Comfortablyin Dynamic Sofia

German Customer Advisor (Swiss Project) – Live Comfortablyin Dynamic Sofia

CB Talents • Basel, Switzerland
Vor 30+ Tagen
Stellenbeschreibung
German-Speaking Customer Support Advisor – Sofia, Bulgaria Live, Work, and Thrive in One of Europe's Most Dynamic Capitals! Are you looking to launch an international career while enjoying an exceptional quality of life? A leading global customer support team in Sofia, Bulgaria, is seeking enthusiastic German speakers to support a prestigious, high-end Swiss telecommunications provider. Compensation & Financial Benefits - Base Salary: €1,636.14 gross / month - Billing Skills Bonus: €102.25 gross / month - Unlimited Sales Bonus: Driven individuals and top performers regularly earn over €1,000+/month on top of their base. - Monthly meal vouchers - Full private health insurance - Fully covered Multisport card (access to gyms, pools, and fitness studios) - Paid, structured 5-week onboarding and training program Why Move to Sofia? Sofia perfectly balances a bustling career hub with a laid-back, adventurous lifestyle. It stands out as one of Europe's most affordable and exciting capitals: - One of the lowest costs of living in the EU—your money goes much further here. - A thriving international expat community, modern cafés, trendy restaurants, and a diverse nightlife. - Vitosha Mountain is just minutes from the city center, offering world-class hiking in the summer and skiing/snowboarding in the winter. - Easily plan weekend road trips to Greece, Serbia, Romania, and Turkey. Your Role & Responsibilities - As a brand ambassador for a leading Swiss telecom provider, you will deliver outstanding service via inbound channels, ensuring customer satisfaction while naturally spotting opportunities to add value. - Handle inbound inquiries from German-speaking customers. - Analyze and resolve administrative and technical topics (product features, billing, etc.). - Update internal databases and customer management systems accurately. - Collaborate with internal teams and escalate complex cases when necessary. Work Schedule & Flexibility - Rotating shifts scheduled between 09:00 and 22:00, Monday to Sunday. - Options for 8-hour, 6-hour, and 4-hour shifts to help match your lifestyle. (Note: Potential future late shifts until 01:00 may be introduced later). - Based in a modern, high-tech office environment at Mega Park, Sofia. - Start fully office-based to bond with your team. After 4 months, you qualify for a hybrid schedule (2 days remote, 3 days office) based on meeting standard KPIs. Growth & Career Progression You aren't just taking a job; you are starting a career path. With a structured 5-week paid training program, you will be set up for absolute success. This project is expanding rapidly, meaning internal promotions happen frequently. Successful advisors regularly move into roles such as: - Team Leader - Quality Trainer or Sales Coach - Subject Matter Expert (SME) Ready to take the leap? Apply today to start your international adventure in Sofia!
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German Customer Advisor (Swiss Project) – Live Comfortablyin Dynamic Sofia • Basel, Switzerland

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