Desktop Support Engineer

ppNecessary: Must know how to speak German (C2) and English (C2) /ph3Job Description /h3ulliProvide onsite and desk-side support services to end users. /liliComplete incidents and requests within SLA in a pressurized environment. /liliBuild, configure, and troubleshoot Install Gold image on Customer PC and laptop applications and hardware components. /liliEnsure tickets are updated on a daily basis. /liliSupport meeting room environment and video conferencing. /liliSupport printers, scanners, and other peripherals. /liliSupport mobile devices, such as iPads, iPhones, and Android devices. /liliEnd-user data back-up and restoration when required in the course of a service incident. /liliSmart hands support for data center equipment as per required SLA (in specified locations) /liliAs directed by Customer Tech support will assist in troubleshooting the data center devices /liliReplace defective component cards in data center equipment as advised by Customer Tech Support e.g., Removing a module and replacing it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites /liliImport /Export tapes to the tape libraries as advised by Customer tech support. /liliIndividuals must have good customer-facing skills and be well-presented. /liliDemonstrates independent and proactive thinking /liliBuilds effective relationships both within the team and across the business and Professional Services /liliMust be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. /liliMust be able to work alone and unsupervised, taking the initiative when necessary. /liliMust be organized and prioritize work appropriately. /liliAbility to resolve or assist in the resolution of complex customer problems and maximize systems availability in standardized customer environments. /liliBasic management skills in planning, problem-solving, solution innovation, and analysis. /liliGood oral, written, and telephone communication skills. /liliAbility to build and maintain relationships with customers, peers, and support partners. /liliGood teamwork with peers in a local, global, virtual, or multifunctional /liliMust have experience in using a Call Logging system. /liliMust have a good working knowledge of Windows 7/10 and related Office applications. /liliSupport experience of MACs would be beneficial /liliKnowledge of mobile devices, Androids, and iPhones /liliWorking knowledge of current and legacy hardware platforms. Experience with building, /liliconfiguring, replacing, and troubleshooting PC and laptop hardware components. /liliFamiliarity with Microsoft SCCM. /liliAbility to replace defective parts, as identified by Customer. /liliExcellent hands-on experience in installation and troubleshooting DC equipment, Rack and Stack of the DC equipment/cable /liliExcellent communication is mandatory in English and Local language /liliCompletion of CompTIA certifications e.g. A+, Network+, etc. /liliCompletion (or near completion) of Microsoft certifications e.g., MCP, MCITP, MCSE /li /ul /p #J-18808-Ljbffr