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Viking
客服经理 - Mandarin Speaking Guest Services ManagerViking • basel, basel city, Switzerland
客服经理 - Mandarin Speaking Guest Services Manager

客服经理 - Mandarin Speaking Guest Services Manager

Viking • basel, basel city, Switzerland
Vor 22 Tagen
Stellenbeschreibung
pb职位内容 /bbr/• 良好的灵活性：必须能够在管理层安排的不同班次(白天或夜间)下独立工作，在压力下能够随时反馈，甚至在困难的条件下，拥有积极的态度——展现维京外展中国市场专业的服务态度和最佳形象br/• 监督客服部，包括对所有客服人员的组织、管理和激励；根据最新的仪容标准来监督团队成员的仪容仪表和服装br/• 在季节开始和结束航行时，准备开船和闭船事宜br/• 确保与各部门、酒店经理和核心团队保持良好的合作关系和定期的信息交流br/• 参加内部培训课程并实施日常实践中所学到的知识br/• 对报告进行绩效评估br/• 执行所属部门的“每日例会”br/• 客户账单资料的输入和管理IT系统（MXP和/或POS）br/• 了解所有与行程相关的停靠港口和岸上观光br/• 每日计划的制作(维京日报)br/• 更新船上信息娱乐系统br/• 了解电脑系统的所有功能，包括但不限于MXP，Anveo，Microsoft Word，Excel和PowerPointbr/• 为酒店经理提供行政支持br/• 处理和筹备海关条例br/• 准备巡航和月度报告br/br/b任职资格 /bbr/• 要求酒店管理学士学位（至少是酒店管理文凭），更高学历者（BA,MBA）优先br/• 至少两年年在豪华游轮或相当规模国际酒店及前台职位的工作经验br/• 能够必须谨慎地正确处理机密信息br/• 穿着得体，并保持良好的卫生标准br/• 能够长时间行走及站立br/• 工作时间按组织需要和运营需求而变化br/• 以服务为导向，客人为中心，个性积极和专业的外表br/• 灵活、抗压能力强，有团队合作精神，信守承诺，能够胜任不同班次的工作br/• 掌握会计和行政的相关技能br/• 流利的普通话和良好的英语口语和书面技能——能够以良好的英语以适当的沟通方式来处理任何类型的信息，会第三种语言技能者优先 /ppbYOUR RESPONSIBILITIES /bbr/• Outstanding flexibility: must be able to work alone, in different shifts (day time or night time) as scheduled by the management, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of Viking China Outboundbr/• Supervision of Guest Services Department including organization, management and motivation of all guest services staff, incl. supervising the appropriate appearance and clothing of the team members according to the updated grooming standardsbr/• Preparation of opening and closing ships at start and end of seasonbr/• Ensure good co-operation and regular exchange of information with all departments, the Hotel Manager and the CORE Teambr/• Obliged to take part in internal training courses and to implement what has been learnt in daily practicebr/• Conduct performance evaluations for direct reportsbr/• Conduct departmental “Daily Reunion”br/• Entering and controlling of guest checks into IT system (MXP and / or POS)br/• Become knowledgeable about all itinerary-related ports of call and shore excursionsbr/• Production of the daily program (Viking Daily)br/• Update of onboard Infotainment systembr/• Know all the functions of the computer systems, incl. but not limited to MXP, Anveo, Microsoft Word, Excel and PowerPointbr/• Providing general administrative support to the Hotel Managerbr/• Handling and preparation of customs regulationsbr/• Preparation of Cruise and monthly reportsbr/br/bYOUR PROFILE /bbr/• Hospitality degree required (min. Diploma in Hotel Management), and higher level of academic degree (BA, MBA) preferredbr/• Minimum of 2 years previous experience required in an upscale cruise line or international luxury hotel in China of a comparable size in the similar position in the scope of the Front Office departmentbr/• Must be able to deal correctly with confidential information and must be discretebr/• Must be well groomed and maintain impeccable hygiene standardsbr/• Extensive walking required and ability to stand on feet for a long timebr/• Hours may vary based upon organizational needs and operational demandsbr/• Guest focused, service oriented, positive personality and professional appearancebr/• Flexible and stress resistant, team player, shows commitment, able to work different shiftsbr/• Relative accounting and administration skillsbr/• Fluent in Mandarin and in English - must be able to address any kind of information in an adequate manner with excellent oral written Mandarin and English communication skills. A third language as per itinerary is an asset /p
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客服经理 - Mandarin Speaking Guest Services Manager • basel, basel city, Switzerland

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