Technical Support Engineer

pDescription: Technical Support Engineer /ppBackground: /ppOur client is looking for an additional member to join the First Level Support Team in Basel, Switzerland. The new team member will be part of a distributed team located in Switzerland, Hong Kong, and Mexico. As a Level 1 Technical Support Engineer, you are responsible for finding solutions to incidents on an array of Banking-specific applications reported by business users from front, middle, and back office. Together with the extended Banking IT team, you would help resolve issues end-to-end. You would document resolutions and share your knowledge with the rest of the First Level Support Team. You will contribute to development and work items. /ppGeneral Information: /pp•Start date: ASAP /pp• Latest start date: 3 months /pp• End date: /pp• Extension: TBC /pp• Work location: Basel /pp• Workload: 100% /pp• Travelling: no /pp• On Call: yes (but not regularly and only during certain bank holidays) /pp• Team: Banking IT /pp• Department: Banking /ppbTasks Responsibilities: /b /pp• Resolve incidents reported by business users on Banking applications /pp• Coordinate between various teams within Banking and internal IT teams within our client to fix major incidents /pp• Communicate updates to business users /pp• Document issues and resolutions using internal systems /pp• Contribute to long-term system enhancements either as a developer or a business analyst /ppbMust haves: /b /pp• At least 3 years’ experience working at a financial institution as engineer / technical support in a banking environment. (*****) /pp• Experience working with order management systems (esp. FIS Cross-Asset Trading and Risk Platform / FrontArena) (*****) /pp• Hands on experience working in an ITIL (Information Technology Infrastructure Library) environment / knowledge (****) /pp• Experience working with Oracle Database or Microsoft SQL Server, and writing SQL queries (*****) /pp• Experience with ticketing systems (, ServiceNow, Jira, Zendesk). (****) /pp• Familiarity with monitoring and diagnostic tools (, ELK) (****) /ppbInterpersonal skills: /b /pp• Self-motivated /pp• Ability to take initiative and suggest improvements /pp• Excellent analytical skills /pp• Excellent communication skills in English /ppbNice to have: /b /pp• Experience working with OpenLink Findur/Endur or any major trading platform /pp• Experience working with GoldenSource or any major enterprise data management system /pp• Experience working with financial messages (SWIFT, FIX, CTM) /pp• Experience working with asset management solutions (Aladdin) /pp• Experience with trading venues (Bloomberg, Refinitiv, FXall, Tradeweb, Eurex) /pp• Client facing experience in the role of the technical support /pp• Experience with the different stages of software development lifecycle /pp• Experience developing in Python, Java, C++ or C# /pp• A degree in Computer Science, Information Technology, Engineering, or a related field /ppbSkills /b /pliTechnical support /lilisupport /liliengineering /lilisupport engineer /lilibanking operations /liliorder management /liliFIS Cross-Asset Trading /liliRisk Platform /liliFrontArena /liliITIL /liliOracle Database /liliMicrosoft SQL /liliticketing system /lilimonitoring tools /lilidiagnostic tools /liliELK /liliself motivated /liliopenlink /liliendur /lilifindur /lilitrading platform /liligoldensource /lilidata management system /lilifinancial messages /liliSWIFT /liliFIX /liliCTM /liliasset management /lilitrading venues /lilipython /lipbEmployee Value Proposition /b /ppLong term opportunity in a highly skilled team. /p pbJob Title: /b Technical Support Engineer /p pbLocation: /b Basel, Switzerland /p pbJob Type: /b Contract /p pTEKsystems, an Allegis Group company. Allegis Group AG, Aeschengraben 20, CH-4051 Basel, Switzerland. Registration No. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. /p