Stellenbeschreibungph3Customer Success Manager – Core /h3pAs a Customer Success Manager (CSM) – Core, you will be a trusted advisor responsible for driving adoption, value realization, and long‑term success for Sprinklr’s most strategic customers across the Marketing, Social, and Advertising product suite. /ph3What You’ll Do /h3h3Strategic Product Advising /h3ulliLead the strategic technical relationship across Sprinklr’s Core suite: Social Publishing, Listening, Paid Ads, Marketing Analytics. /liliAct as the primary advisor on platform architecture, user journeys, tagging schemas, and governance frameworks. /liliTranslate marketing KPIs (ROAS, brand health, sentiment shift, audience reach) into Sprinklr configurations and use cases. /li /ulh3Adoption Value Realization /h3ulliOwn the end‑to‑end adoption lifecycle across multiple teams, ensuring frictionless onboarding and proactive value expansion. /liliFoster relationships with cross‑functional stakeholders to align platform adoption with customer‑specific goals and KPIs. /liliConduct workspace audits, health score tracking, and usage diagnostics using internal CSP tools to drive recommendations and de‑risk accounts. /liliBuild reusable playbooks to institutionalize best practices across campaign orchestration, paid amplification, and influencer management. /li /ulh3Program Leadership /h3ulliCoordinate cross‑functional teams (Product, Solutions Consultants, Services) to address technical challenges, rollout new modules, or guide strategic expansion. /liliRun business reviews tailored to executive audiences, combining KPIs, platform telemetry, and business outcomes into ROI narratives. /liliCo‑develop success plans with clear KPI alignment, growth targets, and product rollout timelines—adjusted to market and org evolution. /li /ulh3Customer Empowerment /h3ulliDeliver stakeholder‑specific enablement—executive workshops, advanced user trainings, feature adoption campaigns—designed to improve usability and internal platform advocacy. /liliIdentify blockers to adoption and proactively create corrective action paths: integrations, UX simplification, org change support. /liliCultivate internal champions and promote a culture of self‑service to strengthen long‑term platform adoption. /li /ulh3Product Influence /h3ulliServe as a feedback loop to Sprinklr Product and Engineering teams—surfacing structured insights based on real‑world campaign needs, integrations, or analytics gaps. /liliAdvise customers on how to align their future marketing strategy with Sprinklr’s roadmap capabilities and beta features. /li /ulh3Growth Commercial Support /h3ulliWork closely with Sales and Solutions teams to uncover upsell/cross‑sell opportunities: Ads module, Listening, new brand/geography activation, etc. /liliUnderstand the client’s tech stack and vendor landscape to position Sprinklr as a consolidator and differentiator. /li /ulh3Qualifications /h3ulliFluency in German, both verbal and written. /liliBachelor’s degree in Marketing, Communications, Computer Science, or a related field. /lili6+ years in MarTech, AdTech, or digital media consulting, working with enterprise‑grade solutions and cross‑functional marketing teams. /liliDeep experience in campaign setup, media planning, or brand marketing strategy at large organizations. /liliStrong understanding of omnichannel marketing strategy (organic, paid, owned) and platform analytics. /liliAbility to configure, audit, and optimize workspace and tagging structures in complex enterprise environments. /liliExecutive‑level presentation and stakeholder management skills; experience facilitating roadmap sessions and quarterly reviews. /liliData fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert them into strategic actions. /li /ulh3Preferred Experience /h3ulliPrior experience implementing or scaling Sprinklr or similar platforms (Adobe, Salesforce Marketing Cloud, Khoros). /liliDeep familiarity with social ad platforms (Meta, Google, TikTok), social listening taxonomy, and crisis/PR workflows. /liliExperience leading digital transformation projects or global rollouts across brands, geographies, or business units. /liliProject management certification (PMP, Agile, or relevant) and fluency in campaign lifecycle management tools. /liliStrong business acumen and comfort advising CMOs, Digital Transformation leads, or Global Brand Managers. /liliExceptional relationship‑building skills and a collaborative mindset; ability to navigate complex orgs and earn trust across levels. /liliCustomer‑first thinking with a bias toward empathy and proactive problem‑solving. /li /ulh3Work Authorization /h3pCandidates must have current and unrestricted work authorization in the country where the role is based and must not require visa sponsorship or work‑authorization support. /ph3EEO Statement /h3pSprinklr is an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ethnicity, sex (including gender identity and sexual orientation), age, disability, citizenship, marital status, veteran status, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. All applicants will be considered without regard to any characteristic protected by law. /p /p #J-18808-Ljbffr
