eFX Production Specialist

Job Description

• To ensure seamless, uninterrupted service for our clients, you will play a critical role in actively monitoring, troubleshooting, and maintaining all of our products and services.
• Your ability to adhere to internal procedures and escalate issues promptly will be key to ensuring swift resolutions.
• You will be responsible for accurately recording all incidents in our internal systems and proactively coordinating with various departments to guarantee quick and smooth resolutions.
• An analytical mindset and problem-solving skills will be essential to succeed in this role.
• Additionally, you will handle phone calls and email inquiries from partners, providing support at levels 1 to 3.
• This position involves regular shift rotations, 7 days a week, 24 hours a day, with shift bonuses for weekend and night shifts.
• You will have dedicated time for training, projects, and personal development. There are excellent opportunities for career advancement within SQ.
• The work schedule is known one year in advance to help you plan effectively.
• This is an exciting opportunity to work in a highly stimulating environment, where you will collaborate directly with L2, L3, Traders, and other key stakeholders.

Qualifications

Additional Information