Stellenbeschreibungph3We're building the future of how the world communicates. /h3 pNetcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services. /p pJoin us and be part of a team that is not just keeping up with the digital future but is leading the way. /p h3Job Summary /h3 pThe Client Partner for is responsible for end-to-end delivery and account management for telecom clients. This role ensures successful program execution, sustained client relationships, revenue growth, and long-term strategic partnership development across complex transformation programs. /p h3Responsibilities /h3 ul liAct as the primary executive interface for telecom clients on BSS programs /li liBuild and nurture long-term relationships with C-level stakeholders (CIO, CTO) /li liPosition as a trusted advisor on BSS transformation and digital strategy /li liLead governance forums, steering committees, and executive reviews /li liOwn end-to-end delivery of BSS programs (CRM, Billing, Charging, Order Management, Revenue Management) /li liOwn overall account strategy, growth roadmap, and client satisfaction /li liManage account PL, including revenue forecasting, margin management, and cost optimization /li liIdentify and drive upsell, cross-sell, and new business opportunities /li liExpand footprint across BSS and adjacent domains (OSS, Digital, Cloud) /li liEnsure high client retention and develop multi-year strategic partnerships /li liMonitor account health metrics (CSAT, NPS, revenue growth, utilization) /li liLead contract negotiations, renewals, and commercial discussions /li liEnsure programs are delivered on time, within scope, and budget /li liLead large cross-functional teams (onshore/offshore, vendors, partners) /li liManage risks, dependencies, and escalations proactively /li /ul h3Skills and Experience /h3 ul li12-18+ years of experience in telecom IT with strong BSS exposure /li liProven experience managing large telecom accounts and delivery portfolios /li liStrong track record in revenue growth and client relationship management /li liDeep expertise in BSS domain /li liExperience working with Tier 1/Tier 2 telecom operators /li liAccount management and client relationship building /li liProgram and portfolio delivery leadership /li liCommercial acumen and PL ownership /li liStrategic thinking with growth mindset /li liNegotiation and executive communication skills /li liLeadership across global teams /li liAbility to travel /li /ul h3Education /h3 ul liBachelor's degree in Engineering, IT, Telecommunications, or related field /li /ul /p #J-18808-Ljbffr
