Head of Learning, Development and Talent Management

ph3Your Purpose /h3 p The Head of Learning Development (Onboard Ashore) and Talent Management (Ashore) is responsible for defining and leading the global Learning and Development strategy across both shipboard and shore-based employees, while overseeing Talent Management and Succession Planning for shore-based populations only. /p p The role ensures the company develops the capabilities required to deliver exceptional guest experiences, operational excellence, and strong leadership across a global workforce, including thousands of shipboard crew and a diverse shore-based organization. /p p For shipboard employees, the role focuses on building world‑class operational and service capabilities through structured training, leadership development, and career progression frameworks that support fleet performance and guest satisfaction. /p p For shore‑based employees, the role leads both Learning Development and Talent Management, including leadership development, succession planning and talent pipeline development for corporate and operational leadership roles. /p p Working closely with senior operational leaders across Operations, Guest Experience and Corporate Functions, this role drives a culture of continuous learning, leadership excellence and organisational capability building across the company’s global operations. /p h3Your Impact /h3 h3Global Learning Development Strategy (Onboard Ashore) /h3 ul liDefine and implement the global Learning Development strategy covering both shipboard crew and shore‑based employees. /li liDevelop an integrated learning ecosystem that supports operational excellence onboard and leadership capability ashore. /li liEnsure learning initiatives directly support strategic priorities such as: ul liguest experience excellence /li lisafety and compliance /li lioperational performance /li lileadership effectiveness /li lidigital and business transformation /li /ul /li liOversee onboarding and development frameworks to accelerate employee integration and performance across both shipboard and shore environments. /li liLead the adoption of modern learning approaches including digital learning, simulation‑based training, microlearning and blended learning solutions. /li /ul h3Shipboard Learning Development /h3 ul liLead the design and delivery of the global shipboard learning and development strategy across the fleet. /li liPartner closely with Marine Operations, Hotel Operations, Food Beverage and Guest Experience leadership to ensure training programmes support operational priorities and service excellence. /li liEnsure consistent training standards across the fleet while accommodating the operational realities of shipboard environments. /li liOversee development programmes for key shipboard roles, including supervisory and management development programmes for future onboard leaders. /li liSupport structured career‑development pathways for shipboard crew, enabling internal progression across hospitality and operational functions. /li liEnsure alignment with all maritime regulatory training requirements and safety standards. /li /ul h3Shore‑Based Learning Development /h3 ul liLead the design and implementation of learning and development programmes for shore‑based employees across corporate and operational functions. /li liDevelop capability‑building initiatives supporting key business priorities such as: ul lileadership effectiveness /li licommercial capabilities /li lidigital transformation /li lioperational excellence /li liguest‑centric culture /li /ul /li liDesign structured leadership development programmes for emerging, mid‑level and senior leaders. /li liDevelop functional academies and capability frameworks supporting critical corporate disciplines. /li /ul h3Talent Management Succession Planning (Ashore Only) /h3 ul liDefine and implement the company’s global talent management strategy for shore‑based employees. /li liLead processes for: ul litalent identification and talent reviews /li lisuccession planning for critical leadership roles /li lihigh‑potential development programmes /li lileadership pipeline development /li licareer development frameworks /li /ul /li liPartner with executive leadership and HR Business Partners to ensure strong succession pipelines for key corporate and operational leadership positions ashore. /li liEmbed talent management practices into performance management and leadership development frameworks. /li /ul h3Leadership Development /h3 ul liDesign and implement leadership development programmes supporting both shipboard and shore‑based leadership populations. /li liEstablish a global leadership framework aligned with the company’s values and guest‑centric culture. /li liStrengthen leadership capabilities in areas such as: ul lipeople leadership /li lioperational decision‑making /li liservice excellence /li liinnovation and continuous improvement /li licross‑cultural leadership /li /ul /li /ul h3Your Journey so far /h3 h3Education /h3 ul liMaster’s degree in Human Resources, Organizational Development, Business Administration or a related field. /li /ul h3Experience /h3 ul li15+ years of progressive experience in Learning Development, Talent Management or Organizational Development. /li liSignificant experience designing and implementing global learning strategies for large, international workforces. /li liProven experience leading talent management and succession planning programmes for corporate leadership populations. /li liExperience in cruise, hospitality, travel, aviation or other large service‑driven organisations strongly preferred. /li liExperience working in highly multicultural and geographically distributed environments. /li /ul h3Key Competences /h3 ul liStrategic Learning Capability Development /li liTalent Management Succession Planning (Corporate) /li liLeadership Development /li liService Excellence Hospitality Culture /li liStakeholder Influence Executive Partnership /li liGlobal Mindset Cultural Intelligence /li liOrganisational Development /li liLearning Technology Digital Learning /li /ul h3Your Essentials /h3 ul liFluency in English is required; Italian, French, German or other European languages are a plus. /li /ul h3Our commitment /h3 p We are committed to building a future that values diverse perspectives, embraces the world beyond borders and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long‑term positive impact on our guests, our employees and our planet. /p /p #J-18808-Ljbffr