Business Manager – Platform Delivery & Client Engagement (80–100%)

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 230 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Business Manager – Platform Delivery & Client Engagement (80–100%)

Lombard Odier provides its proprietary private‑banking platform to a growing number of external institutions via an ITO/BPO model. Banking Platform Services (BPS) acts as the central interface with these Partner Banks, coordinating platform delivery, change management, and service operations.

To strengthen our operating model, we are looking for a Business Manager dedicated to enhancing our processes, standardizing client‑engagement practices, and implementing the tools that allow us to manage the change roadmap, service cases, and governance frameworks effectively.

YOUR ROLE

• Define, standardize, and continuously improve processes across BPS (change management, case management, governance, reporting).

• Implement and maintain best‑in‑class tooling for client‑relationship workflows, including roadmap oversight, demand intake, service‑management cases, KPIs, and dashboards.

• Work closely with Client Platform Advisors and Relationship Managers to ensure consistent client experience and delivery quality across all Partner Banks.

• Coordinate cross‑functional initiatives with IT, Product, Operations, and Risk to streamline how client demands are captured, assessed, and executed.

• Lead internal projects aimed at increasing operational efficiency, transparency, and scalability.

• Drive documentation standards and support internal knowledge‑management practices.

• Monitor platform evolution and ensure all client‑facing processes remain aligned with strategic priorities.

YOUR PROFILE

• University degree in business, technology, operations, or a related field.

• 5+ years’ experience in consulting, business- or project management in financial services or technology.

• Strong understanding of operating models, process optimisation, and tooling implementation.

• Experience with service‑management or project‑management solutions (ServiceNow, Jira, Confluence, PowerBI, etc.).

• Excellent organisational, analytical, and communication skills.

• Ability to work with multiple stakeholders and drive change across teams.

• Fluency in French and English.

• Resident in Switzerland or willingness to relocate.

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy.

It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.