ETRM Application Support Analyst

Job Description

The role

Provide functional support for our in-house commodity trading and risk management applications, with a particular focus on back-office processes. Working closely with business users and technology teams, you will resolve day-to-day issues, improve workflows and help deliver reliable application enhancements.

Main responsibilities

• Support worldwide users in their daily activities, particularly invoicing, settlements, reconciliations, physical trade execution and interfaces with finance and accounting systems.
• Take ownership of support requests from initial investigation through to resolution, ensuring clear communication with users and effective coordination with development and other technology teams.
• Investigate application and data issues, understand their business impact and help identify root causes and prevent recurring incidents.
• Understand and challenge enhancement requests, translate business needs into clear functional requirements and work with developers to deliver appropriate solutions.
• Test fixes and enhancements, coordinate user acceptance testing and support releases.
• Train new and existing users and maintain practical support documentation and user guides.
• Monitor business-critical jobs and interfaces, investigate failures and coordinate resolution with development, database and infrastructure teams.

Qualifications

• At least three years’ relevant experience in commodity back office, physical operations or CTRM/ETRM functional support, with hands-on use of trading applications.
• Strong understanding of the physical commodity trade lifecycle, with particular experience in invoicing, settlements, reconciliations, treasury, credit workflows.
• Strong analytical and problem-solving skills, with the ability to connect application behaviour to business processes.
• Excellent communication skills and the ability to work effectively with both business users and technical teams.
• Working knowledge of SQL for data investigation; experience with Oracle databases or scripting would be an advantage.
• Experience in incident management, requirements gathering, testing or application change management would be beneficial.
• Bachelor’s degree in a relevant discipline, or equivalent practical experience.

Additional Information

• Team player
• Self-motivated with the ability to prioritize tasks
• Able to work in a high pressure on-call environment with changing priorities
• Proactive and customer focused “make it work” mentality
• Highly responsive, energetic and enthusiastic
• Resourceful and able to think creatively and adapt