Field Application Engineer

Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce.

We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk.

Job Description

Embark on a dynamic career journey as a Senior Field Application Engineer at Toradex. As a senior member of our Customer Success team, you'll wield your expertise in embedded computing software and hardware to guide our diverse client base through integrations and troubleshooting, ensuring the success of their projects.

Your role extends beyond traditional support, encompassing deeply understanding customer needs and providing technical solutions, comprehensive product demonstrations, and active participation in shaping the future of our ARM-based technologies.

If you thrive on challenges, possess a passion for customer engagement, and are eager to contribute to the continuous evolution of our and customer cutting-edge embedded solutions, join us on this exciting venture.

Roles & Responsibilities :

Consultative Sales and Technical Expertise

• Serve as a subject matter expert on our offers in hardware and software, providing in-depth technical knowledge and support to customers evaluating our solutions
• Collaborate with Technical Sales Engineers and customers to understand their unique requirements and challenges, offering customized solutions and recommendations based on Toradex product portfolio
• Assist customers with the integration and deployment of ARM SoMs in their applications, ensuring successful project outcomes and the maximization of Toradex product added value to customers

Customer Success

• Actively follow-up on key customer design and ensure a smooth utilization of the company solutions support customers to achieve the fatest time to market and lowest cost of ownership and take full advantage of Toradex USPs.
• Act as a primary point of contact for customers, providing pre-sales and post-sales technical support. Investigate and resolve complex technical issues, both remotely and on-site when necessary.
• Work closely with cross-functional teams to address customer challenges and provide timely solutions. Escalate bugs and feature requests with subject experts and product management.
• Develop and deliver technical training sessions for customers to enhance their understanding of ARM-based technologies.

Desired Candidate Profile :

Required experience and background - a must

• 3+ years of experience in the field of embedded systems, industrial computers, industrial IoT applications or related industries and applications
• Great communication skills, English and German are a must
• Ability to provide technical product consultation and demonstrations and understand customer requirements and communicate product benefits to customers
• Experience on customer support / success routine. Remote troubleshooting and consultative problem solving
• Deep understanding of embedded operating systems such as Embedded Linux, FreeRTOS, or other RTOS.
• Proven experience and knowledge on Yocto, Linux Kernel and FOSS community
• Familiarity with industrial interfaces such as I2C, SPI, UART, CAN, USB, SDIO, MIPI, Ethernet, Wireless...

Desired technical skills - a plus

• Experience with technical requirements analysis & system-level design
• Experience with Android, Debian, Balena, Mender
• Experience with GUI frameworks like Qt, Crank, LVGL
• Experience with PCB design and Electronics Design
• Experience it Containers and DevOps
• Passionate and experienced in selling technology (computer hardware, software and services)
• Bachelor’s Degree in Computer Engineering or related technical background is required

What we offer :

• An agile and inter-cultural work environment
• Working with lastest IoT computer technology in an international environment
• Participation in defining processes and your working environment
• Contemporary employment conditions, modern office space and a flexible working environment
Vor 30+ Tagen