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SalesForce Client Activation / CRM Analyst & PM Retail
Michael PageGeneva, CHVor 30+ Tagen
StellenbeschreibungSoft skills : Precision, organization, autonomy Mindset : Analytical, clienteling-oriented, project management, retail / luxury CRM experience Technical skills : Understanding of Salesforce models, flow management, performance & adoption analysis Tools : Salesforce (MANDATORY) , Ticketing (JIRA), bug management, tool implementation & optimization Clienteling & Performance : Analyze clienteling actions & performance, track insights, and provide recommendations Project Management : Conduct tests, create documentation & technical briefs for in-store action implementation Optimization & Satisfaction : Maintain existing flows, propose improvements (e.g., new surveys) Retail Experience Salesforce (MANDATORY) Experience in Clienteling and Satisfaction Projects Project Management Skills and Analytical Thinking Business Oriented Experience in Salesforce Service Cloud or Marketing Cloud is a Plus Experience with Dashboarding Fluent in French and English Ability to Work Independently and as Part of a Team Proficiency in Project Management Methodologies and Tools Retail Experience Clienteling tools Satisfaction measurement Performance reports Project management Ideally knowledge Salesforce Service Cloud or Marketing Cloud
Here are the key details :
- Start Date : March 2025 (ideally)
- Contract Type : Indefinite Temporary Contract for estimated length of 2 Years
Looking for : Client Activation Project Manager CRM / Salesforce Analyst
Key Skills :
Main Responsibilities :
Home office 1 day / Week
If you are passionate about driving client satisfaction and performance through effective project management, we would love to hear from you
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Analyst • Geneva, CH