Day Receptionist (m/f)

We are too CYCAS' to be grumpy. .... our job isn't over until we get a smile!

Cycas Hospitality are a hotel management company that prides itself on making a difference by being different.

Our vision is to be Europe's leading hotel company and every member of our team plays their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this.

With a real focus on performance, people, quality, profit, and communities, Cycadettes transform hotels. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results.

OUR GIFT VALUES

Growth : We aspire to grow in every sense, our performance, our business and most important our people

Integrity : A heartfelt desire to do the right thing

Fun : We take having fun seriously.

Teamwork : We believe winning is a team sport

Introduction

The Zurich hotel has be rebranded as of May 2023 to Radisson Hotel and Suites Zurich and is managed by Cycas Hospitality, the white label hotel operator in Europe.

The hotel offers 343 appartments and 104 hotel rooms, which is a great mix for long business stays or short city trips to the city of Zurich.

The location of the hotel is in between the city centre (15 minutes) and Zurich international airport (10 Minutes). Our guests are able to enjoy the fitness area, Italian restaurant LUIGIA, the inner courtyard, two bars and a rooftop terrace.

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THE PERFECT CANDIDATE HAS :

Preferred knowledge about Radisson and ideally with the Emma PMS system

• Enthusiasm & a true team player
• Service oriented
• A valid residence and working permit for Switzerland is required
• English and German speaking
• Willing to work different shifts, including weekends & festive days

THE MAIN RESPONSIBILITIES INCLUDE :

• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

WHAT WE OFFER YOU :

• Salary according to the Collective Labor agreement L-gav and Hotela
• 13th month
• Free parking
• 25 holiday days based on a full time contract
• Cycas smiles Reward & Celebration program
• The best project you will ever work on is you! So let us help you grow (internationally) with our guidance and training possibilities
• A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self!
• Feed your wanderlust with discounts in Radisson & Cycas Hotels!
Vor 30+ Tagen