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Order Management Specialist
Location: Basel Region, Switzerland (Hybrid)
Are you an experienced Order Management professional looking for your next challenge within an innovative, international technology environment?
We are supporting a globally recognised organisation that develops advanced solutions used by industries worldwide. With a strong focus on innovation, sustainability and long-term employee development, this is an excellent opportunity to join a company where your expertise will have a real impact.
As an Order Management Specialist, you will play a key role in ensuring smooth customer order processes from order entry through to delivery, while also contributing to the management and continuous improvement of SAP Master Data processes.
Your Responsibilities
You will be responsible for:
Managing and processing customer orders within SAP
Reviewing order details including pricing, delivery dates and product availability
Coordinating closely with Sales, Purchasing, Production and Logistics teams
Monitoring the complete order lifecycle from order receipt through to successful delivery
Identifying and resolving delivery challenges, missing information and process issues
Creating reports and analysing order status, lead times and operational performance
Supporting SAP Master Data management activities and ensuring accurate, reliable data
Helping establish, document and improve master data processes
Supporting and guiding colleagues in SAP order and master data processes
What We are Looking For
We are looking for someone who brings:
A commercial education or comparable professional qualification
Several years of experience in Order Management, Order Processing, Customer Operations or Sales Operations
Strong experience working with ERP systems, ideally SAP (SD/MM/PP)
Experience managing customer orders within a manufacturing, industrial or technology environment
Ability to collaborate effectively with different internal teams and stakeholders
Strong organisational skills with the ability to manage multiple priorities simultaneously
A proactive, structured and solution-oriented approach
Excellent communication skills and strong teamwork abilities
Experience with SAP Master Data processes, data quality management or SAP key-user responsibilities would be highly advantageous
Fluent German and English skills, both written and spoken
Why Join?
Join an internationally recognised technology organisation shaping the future of industrial innovation
Work in a global environment with exciting digital transformation initiatives
Develop your expertise across Order Management, SAP and business process improvement
Benefit from excellent training and professional development opportunities
Enjoy a flexible and family-friendly working culture supporting work-life balance
Become part of a collaborative team where your ideas and improvements are valued
Work for a company committed to innovation, sustainability and long-term success
Build a long-term career within a stable and growing organisation
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