Data • vaud vd
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Employeur solide et tourné vers l’avenir, la Vaudoise est l’un des assureurs leaders en Suisse.Active dans la formation professionnelle, elle favorise l’épanouissement des jeunes talents, avec chaq... Mehr anzeigen
Visium combines strategy, frontier AI, and deep regulated-industry expertise to build and deploy AI-native systems that reinvent how businesses operate - unlocking the value of AI at scale.We're no... Mehr anzeigen
North America, Latin America, Europe, UK, Oceania.We're seeking Senior AI Trainers to support a customer project focused on improving AI systems through expert-level video annotation and data label... Mehr anzeigen
Shape the future through scientific breakthroughs and innovation.Scientific Data Product Manager.Nestlé Research in our Computational Sciences department, your mission will be to own the lifecycle ... Mehr anzeigen
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to... Mehr anzeigen
Pour notre client à Aubonne, nous sommes actuellement à la recherche d'un/une Expert data integrity pour une durée de 12 mois.Leader activement la mise à niveau et le maintien du sujet Data Intégri... Mehr anzeigen
We are looking for a Business Security & Data Privacy Officer to join the Global Security Department within Orange Cyberdefense.This is a great opportunity to be part of an important internal funct... Mehr anzeigen
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Introduction of the project and job description:.We are looking for an experienced Dam Instrumentation Specialist who is willing to join us in our office in Delhi to strengthen our team on a presti... Mehr anzeigen
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As a Staff Machine Learning Engineer, you will own the most technically complex and high-impact projects from conceptualization over architecture design to production deployment.Set direction for a... Mehr anzeigen
Nous avons la conviction que chaque entreprise peut adopter une.Nous comptons plus de 900 collaborateurs en mission chez nos clients grands comptes dans tout secteur d’activité.Nous recherchons un ... Mehr anzeigen
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website at for more information about what we do.We are seeking a capable resource to coordinate a range of ... Mehr anzeigen
Pour notre client à Aubonne, nous sommes actuellement à la recherche d'un/une Expert data integrity pour une durée de 12 mois.Leader activement la mise à niveau et le maintien du sujet Data Intégri... Mehr anzeigen
Dans le cadre de la récente implémentation de.L’objectif de la mission sera de sécuriser la migration des données historiques vers Workday, de garantir leur qualité et leur cohérence, et d’accompag... Mehr anzeigen
Founded in 2017, Unit8 is a Swiss data and AI consulting company helping organisations in traditional industries solve complex challenges in areas such as operations, finance, manufacturing and R&a... Mehr anzeigen
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Lead and coordinate global payroll operations across various countries in partnership with external providers, ensuring payroll accuracy, compliance, audit readiness, and timely execution.Act as th... Mehr anzeigen
Talan est un groupe international de conseil et d’expertises technologiques, qui accompagne et accélère la transformation digitale de ses clients par les leviers de la technologie, de la data et de... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
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