Customer support Jobs in Stäfa

Questa posizione è in Hitachi

Il processo di selezione sarà interamente gestito Hitachi.

Questa opportunità è disponibile in Madrid - Spain, Rüti - Switzerland, Lodi - Italy, Vaesteras - Sweden.

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Hub Service Training Lead Location: Madrid, Spain Job ID: R0143709 Date Posted: 2026-09-09 Company Name: HITACHI ENERGY SPAIN, S.A.U. Profession (Job Category): Quality Management Job Schedule: Part time Remote: No

Job Description:

The Opportunity

Join our Service organization as a Hub Service Training Manager and play a key role in shaping the technical and professional capabilities of our teams across Europe. In this position, you will drive the development and execution of training and competency programs that support operational excellence, continuous improvement, customer satisfaction, and business growth. Working closely with service units and cross-functional stakeholders, you will help create a culture of continuous learning while ensuring employees have the skills, knowledge, and certifications needed to deliver safe, efficient, and high-quality services.

How You Will Make an Impact

• Develop and implement the annual training plan aligned with business objectives and service priorities.
• Identify capability gaps across service units and create development plans to address current and future business needs.
• Build and maintain competency frameworks covering technical, operational, leadership, and customer-focused capabilities.
• Promote a strong learning culture that encourages continuous professional development.
• Partner with Quality teams to support quality initiatives and continuous improvement programs.
• Establish and coordinate a network of subject matter experts across the Hub to support knowledge sharing and capability development.
• Collaborate with Operations, Sales, Portfolio, and Quality teams to ensure training programs support strategic business goals.
• Conduct training needs assessments and competency gap analyses across service units.
• Implement effective tools and processes to track training requirements, qualifications, certifications, and learning progress.
• Facilitate regular engagement with key stakeholders, including operations managers and technical experts.
• Support the development of scalable learning solutions that strengthen service delivery and operational performance across the region.

Your Background

• Degree in Engineering or a related field.
• Experience in training, learning and development, or capability-building activities within a large industrial environment.
• Experience in service operations and project-based business environments is highly valued.
• Demonstrated ability to manage multiple initiatives simultaneously while maintaining focus on priorities and results.
• Experience working in a matrix organization and collaborating with stakeholders across different functions and locations.
• Strong analytical skills with the ability to translate business needs into practical development solutions.
• Excellent communication and presentation skills, with the ability to explain complex topics clearly to diverse audiences.
• Strong relationship-building skills and the ability to develop networks of technical experts and stakeholders.
• Ability to lead programs and drive medium- and long-term development plans.
• Customer-focused mindset with a commitment to delivering value through people and capability development.
• Willingness to travel across the Hub region as required.

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual-fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. The minimum salary for this position in the location (Italy) specified: Starting from: 52,700 € gross annual salary Applicable CBA: Metalmeccanico The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.This role may be open in multiple locations. If the salary information listed is not applicable for your current home location, salary details relevant to your location will be discussed with you at a later stage. Our benefit offering is tailored based on your country of employment and generally includes: Competitive salary and incentives Well-being and care Paid and unpaid leave Flexible work options Benefits that support your financial security You will receive more specific information during the recruitment process. Accessibility and reasonable accommodation Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a [general inquiry form](#) on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. Use of Al and automated tools in recruitment As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as [Hitachi's Global Data Privacy Notice.](#) Background Screening and Security Checks As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

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