Customer support Jobs in Chur

HOKA Assistant Store Manager - Landquart Outlet

ABOUT HOKA

At HOKA, we believe in the transformational power of running and the joy and optimism that movement brings. We are driven by our passion for our Brand and products, and we want to share it with as many people as possible. Whether you’re a pro runner, first-miler, mountain roamer, or neighborhood walker, HOKA is here to empower you to take flight and find joy in movement.

We celebrate diversity of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all employees can come as they are. We believe that when we bring our different perspectives to work, we are truly better together.

The Role

Our Assistant Store Managers are integral to the success of our stores. As an Assistant Manager, it’s your job to partner closely with the Store Manager to develop team members, provide the best customer service possible, and communicate our company’s values, vision, and mission. As an Assistant Store Manager, you know how to effectively navigate a complex business to satisfy customers and develop team members while working under the pressure of competing business priorities.

Fluency in German & English is a requirement for this role.

Your Impact

• Strive for the highest level of customer service that you and your team can achieve

• Collaborate with our Marketing team to help facilitate instore events, connect with local communities, and deliver best in class experiences

• Think omni by seamlessly connecting the website and socials to the store and vice versa, helping to drive sign ups and followers

• Prioritize regular brand and product knowledge training

• Develop store strategies to enhance the customer experience and expand traffic

Who You Are

• A natural communicator who conveys the HOKA and Deckers Brands vision and mission

• You have the leadership skills needed to manage a team

• You’re well organized and proactively and efficiently coordinates your resources

• You’re a problem solver who pro-actively works through challenges

• You show passion for Running, Fitness and the Outdoors Industry and you make a genuine connection to the HOKA vision and mission

We Would Love to Hear From People With:

• Solid Retail Management experience

• Experience in Outlet's is a plus

• Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision and Mission to your team and customers.

• Ability to be agile to meet the needs of the business, within and beyond the four walls of the store

• Experience coordinating and hosting in-store events

• Fantastic problem-solving skills and ability to work through challenges

• Fluency in German & English is a requirement for this role.

What We Will Give You

As part of our HOKA Family, you belong to more than a performance lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We’re proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.

• Extras, perks & volunteering opportunities - Being a valued member of the HOKA and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program

• HOKA Uniform Allowance

• Discount off the Deckers Brands’ (HOKA, UGG, Teva) online and instore