Customer experience manager Jobs in Stäfa

JOB DESCRIPTION

It's more than a job

With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Are you ready to lead strategic customer excellence initiatives on a global scale? We’re looking for a Global Sales Customer Excellence Manager to drive coordination, performance, and innovation across our Customer Excellence teams. This is your opportunity to make a real impact in a fast-paced, international environment

How you create impact

• Lead and support the deployment of customer excellence strategies across your assigned hemisphere
• Coordinate pipeline planning and align capacity with key stakeholders
• Monitor tender management performance and drive continuous improvement
• Guide and support your team with administrative tasks, performance reviews, and best practice sharing
• Oversee tender processes in collaboration with Key Account Managers, including strategy definition, pricing alignment, and value proposition development
• Support post-mortem reviews and ensure smooth handovers to implementation teams
• Coordinate spot quotes, rate card updates, and customer setup maintenance
• Prepare and lead business reviews with internal and external stakeholders

What we would like you to bring

What's in it for you

As a Global Sales Customer Excellence Manager, you’ll be at the heart of a dynamic, international organization that values innovation, collaboration, and strategic impact. This role offers the opportunity to lead and shape customer excellence initiatives across global markets, working closely with cross-functional teams and senior stakeholders. You’ll play a key role in driving customer satisfaction, operational efficiency, and commercial success—while developing your leadership skills and advancing your career in a fast-paced, high-impact environment. If you're passionate about logistics, strategy, and customer value, this is your chance to make a real difference on a global scale.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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