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Customer experience manager Jobs in Basel

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Customer experience manager • basel

Zuletzt aktualisiert: vor 8 Tagen

Sales Force Effectiveness Manager / Customer Operations Manager

ProclinicalBasel, Schweiz

Join a global pharmaceutical organisation and help optimise commercial operations, compliance, and customer experience across international markets.Proclinical is seeking a Sales Force Effectivenes... Mehr anzeigen

Field Customer Advice Healthcare

Weita AGAesch BL, CH

Verkaufspersönlichkeit im Aussendienst (Zentralschweiz & Tessin).Starte durch im Vertrieb! Wir suchen dich!.Du hast ein Talent fürs Reden, kannst überzeugen und liebst den direkten Kontakt mit Mens... Mehr anzeigen

Customer & Operations Specialist Bioindicators 80-100%

SKAN AGAllschwil, CH

Customer Support & Customer Success.First point of contact for customers regarding the SKANLAB product portfolio.Provide technical advice on biological indicators and the services offered.Coordinat... Mehr anzeigen

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USMuttenz, Basel-Landschaft

Homeoffice

Discover The System MyLeadBiz  That’s Helping Newbies Earn Daily.Turn free traffic into  $100+ per day  with this beginner-friendly biz opp strategy.No product or tech skills n... Mehr anzeigen

Applikations-Manager

JCS Software AGAesch BL, CH

Applikations-Manager (m/w) bei JCS Software AG.Die JCS Software AG gehört seit 38 Jahren zu den führenden Schweizer Herstellern von Schul- und Kursverwaltungs-Software.Zur Verstärkung unseres Teams... Mehr anzeigen

Customer Operations Manager - Pharma, PricePro

RM IT Professional Resources AGBasel, Switzerland

Customer Operations Manager - Pharma, PricePro -.Basel based client in the Pharma sector.Advanced knowledge of relevant software (PricePro, TPES, SAP (SD, FI) and MS Office) and ability to quickly... Mehr anzeigen

Mitarbeiter*in Customer Contact 100%

Interiman group - FlexsisBasel, Basel-Stadt, Switzerland

Flexsis begleitet Sie als Fachkraft oder Mitarbeitende in den Bereichen Industrie, Bau, Produktion, Logistik, Technik oder Dienstleistungen.Wir bieten Ihnen Einsätze, die zu Ihrem Profil und Ihren ... Mehr anzeigen

Technical Customer Service Specialist (Medical Devices)

Sentec AGTherwil, CH

We are seeking a proactive service?oriented and technically skilled team member to join our Technical Customer Service team.This role serves as 2nd level support and involves managing and documenti... Mehr anzeigen

Customer Support Specialist German Speaker

Cross Border TalentsBasel, Switzerland

Quick Apply

On-site in Lisbon (Relocation Package Included).Are you ready for your next career step under the Portuguese sun?.We're hiring motivated individuals with strong communication skills to join our.Thi... Mehr anzeigen

FAT & Customer Inspection Coordinator (w/d/m)

Endress+HauserReinach BL, CH

BeiEndress+Hausergeschieht Fortschritt durch Zusammenarbeit.Ob bei der Innovation und Umsetzung neuer Technologien im Team, der Zusammenarbeit in der Entwicklung neuer Geräte oder der Stärkung wich... Mehr anzeigen

Office Manager

Hadira Immobilien GmbHBasel, CH

Office Manager (m/w/d) bei Hadira Immobilien GmbH.Die Hadira Immobilien GmbH ist eine inhabergeführte Boutique-Verwaltung im Sinne eines Multi-Family Office mit starkem Bezug zu Basel und der Nordw... Mehr anzeigen

German Customer Service Representative | Relocate to Greece

Next Job AbroadBasel, BS, CH

Quick Apply

German Customer Service Representative – The Ultimate Expat Experience in Athens.Are you ready to turn your career into an adventure? We are seeking vibrant, communicative individuals to join one o... Mehr anzeigen

Project Manager

CTRL-FBazel

Onze klant is een Belgisch bedrijf dat zich richt op het ontwikkelen en leveren van duurzame technische oplossingen.Het bedrijf is gevestigd in Beringen en heeft ook een vestiging in Kruibeke.Ze he... Mehr anzeigen

Internal Auditor/Internal Audit Manager (with experience in Operations and/or Project Management)

LonzaBasel - Tower, Kanton Basel-Stadt, Switzerland

Internal Auditor/Internal Audit Manager.Operations and/or Project Management).Relocation assistance is available for eligible candidates and their families if needed.For our small, but impactful in... Mehr anzeigen

Internal Auditor/Internal Audit Manager (with experience in Operations and/or Project Management)

LonzaSwitzerland, Basel

Mitarbeiter*in Customer Contact 100%

FlexsisBasel, Basel-Stadt, Switzerland, Basel-Stadt

Trainee Customer Service & Logistik (100%)

Pirelli Tyre (Suisse) SABasel, CH

Pirelli Tyre (Suisse) SA mit Sitz in Basel ist die Schweizer Tochtergesellschaft von Pirelli Tyre, dem gemessen am Umsatz fünftgrößten Reifenhersteller der Welt.Das 1872 in Mailand gegründete Unter... Mehr anzeigen

German-Speaking Customer Service Representative | Remote in Portugal

WW TalentsBasel, Switzerland

Homeoffice

Quick Apply

Work Remotely from Anywhere in Portugal.Are you fluent in German and English? Join an international customer service team and work remotely from anywhere in Portugal while supporting customers in a... Mehr anzeigen

Technical Customer Service Specialist (Medical Devices)

SentecTherwil, BL, CH

Quick Apply

Join our team as a Technical Customer Service Specialist!.Sentec is a Swiss-American medical device company specializing in respiratory care.Since its founding in 1999 the company utilizes a deep-t... Mehr anzeigen

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Sales Force Effectiveness Manager / Customer Operations Manager

ProclinicalBasel, Schweiz

Vor 14 Tagen

Stellenbeschreibung

Join a global pharmaceutical organisation and help optimise commercial operations, compliance, and customer experience across international markets.

Proclinical is seeking a Sales Force Effectiveness Manager / Customer Operations Manager for a contract role based in Switzerland. This position focuses on ensuring high-quality service delivery to support commercial operations and product supply across 80 export countries. The role involves managing export business documentation, maintaining compliance with internal and external standards, and driving process improvements to enhance efficiency and customer satisfaction.

Please note that to be considered for this role you must have the right to work in this location or hold an EU passport.

Responsibilities:

Compile and analyze pricing and condition data to support commercial decisions.
Implement, maintain, and monitor price and condition master data in line with compliance requirements.
Train team members on relevant systems to ensure proper usage.
Assist in preparing and reviewing distribution agreements and other legal documents.
Independently manage all export business documentation in collaboration with cross-functional teams.
Ensure accuracy and compliance of commercial offers, tenders, quotations, and other customer-facing documents.
Provide pro-forma invoices and price certificates to facilitate commercial transactions and regulatory requirements.
Identify and implement process simplifications and re-design initiatives to improve compliance, quality, and efficiency.
Collaborate with international and cross-functional teams to meet organizational objectives.

Key Skills and Requirements:

Relevant degree in Economics, Business Administration, or Finance.
Fluency in English (spoken and written); knowledge of additional languages, such as French, is advantageous.
Experience in export business within the pharmaceutical industry, particularly in small and mid-size emerging markets.
Proficiency in SAP (SD, FI), MS Office, and pricing applications, with the ability to quickly learn new systems.
Strong analytical, problem-solving, and decision-making skills.
Ability to manage complex, multi-functional assignments and prioritize effectively.
Recognized for high standards in ethics, integrity, and collaboration.
Project management experience and familiarity with working in multinational, matrix organizations.