Customer experience manager Jobs in Basel
- Gesponsert
Customer Experience and Application Expert
ARTIDISBasel, Basel-Stadt, Switzerland- Gesponsert
Customer Success Manager
WhatJobsBasel, Basel-Stadt, Schweiz- Gesponsert
Sachbearbeiter Customer Service
Sentec AGTherwil, CH- Gesponsert
- Neu!
Mitarbeiter Customer Service
FLEXSISPratteln, Basel-Landschaft, CHAccount Services Manager Switzerland – Customer Success, Ctm & Ld
TN SwitzerlandBasel, Switzerland, CH- Gesponsert
Customer Service Oceanfreight, 100%
DHL Logistics (Schweiz) AGBasel BS, CH- Gesponsert
Customer Service Manager
ISS Schweiz AGBasel, CH- Neu!
Customer Engagement Manager
MCH GroupBasel, Switzerland, CH- Gesponsert
Customer Success Agent
zvoove Switzerland AGBasel, CHGlobal Head of Customer Experience & Success Orthodontics (f / m / d)
Straumann GroupBasel- Gesponsert
Customer Service Representative - Basel
Hertz Autovermietung SchweizBasel, CH- Gesponsert
Customer Service Specialist, Customer Desk, Switzerland
DSV Logistics SAPratteln, CH- Gesponsert
Customer Service Specialist
AbbottAllschwil, CHSachbearbeiter Customer Service
SentecTherwil, BL, CHSAP Inhouse Consultant Customer Experience (CX) (m / w)
BROMsolutionsBasel | Pensum : 80-100% | Job-ID : 17582Account Services Manager Switzerland – Customer Success, CTM & LD
LHHBasel, Switzerland- Gesponsert
Customer Care Specialist
Manpower SwitzerlandKaiseraugst- Gesponsert
Customer Care Specialist
Manpower SABasel, Basel-Stadt, Switzerland- Gesponsert
Specialist Customer Training
handwerkerBasel, Basel-Stadt, SwitzerlandCustomer Success Specialist Schweiz / / Customer Success
LyfegenBasel, Switzerland, CHCustomer Experience and Application Expert
ARTIDISBasel, Basel-Stadt, SwitzerlandAbout ARTIDIS
ARTIDIS is a clinical-stage health-tech start-up founded in Basel, Switzerland, that has developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization. The ARTIDIS nanotechnology platform integrates different types of clinical data into the ARTIDISNET digital platform, allowing physicians to significantly shorten the current diagnostic process and benefit both the patient and the healthcare system. ARTIDIS enables professionals to design personalized cancer treatment plans tailored to individual patients' needs and desired outcomes.
Job Purpose
The Application Customer Service assumes a pivotal role within the realm of medical device operations, leveraging their expertise and experience to propel project success. They play a crucial role in formulating and implementing operational strategies, ensuring that the product or service attains the highest caliber in terms of quality standards and regulatory compliance. This job requires 100% on-site availability and 50% traveling required between the USA and Europe.
Duties And Responsibilities
- Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
- Develop innovative protocols and methodologies for sample preparation, including establishing measurement standards and designing specimen holders.
- Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
- Produce technical documentation, study reports, work instructions (WIs), and test plans to ensure compliance with FDA regulations and ISO quality standards.
- Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
- Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
- Validate the performance of new measurement devices on biological samples at customer sites.
- Offer scientific and technical support to clients, ensuring the optimal functionality and performance of ARTIDIS products.
- Deliver education and training to customers and medical staff to enhance the performance and usability of ARTIDIS products.
- Collect and document user requirements and feedback to contribute to continuous product improvement.
- Visit hospital and customer sites regularly, maintaining a strong presence to support workflows and strengthen customer relationships.
Qualifications
Working Conditions
The environment is a typical start-up with an intrinsically motivated international team. Our company is an excellent place for rapid advancement and offers a promising opportunity to learn and share know-how in a very agile environment. The position requires the employee to go the extra mile when needed. We are looking for a team player who appreciates direct communication. The effort is rewarded with challenging tasks, the possibility to take responsibility, a highly driven team and work serving a significant purpose. The job position comes with a competitive salary and a bonus for outstanding performance.
J-18808-Ljbffr