Customer agent Jobs in St. Gallen

About us

Foldini was born in Zurich – a food concept that reimagines Italian pasta traditions with creativity, freshness, and soul. Following the success of our first locations, we're preparing for our next chapter: a new Foldini location in St. Gallen.

We are looking for someone who doesn't just want another hospitality job. We are looking for someone who wants to grow with us, take ownership, and eventually lead our newest location independently.

Company: Foldini AG

Job Location: St. Gallen

Capacity: 80-100%

Employment Type: Full-Time

Expected Start: October 2026

Tasks

The job you will be doing

You will play a key role in launching and operating our new Foldini location in St. Gallen. Working closely with our Head of Operations, you will learn every aspect of running a successful Foldini store: from daily operations and cooking to team leadership, inventory management, and operational excellence.

As you develop, you will progressively take ownership of the location with the goal of independently managing its day-to-day operations while reporting directly to the Head of Operations.

Responsibilities and tasks that you master

• Prepare and cook Foldini's fresh pasta dishes according to our standards
• Lead daily operations during your shifts
• Deliver an outstanding customer experience
• Manage opening and closing procedures
• Monitor quality, hygiene and food safety standards
• Organise stock, inventory and ordering
• Train and support future team members
• Handle cash register operations and daily settlements
• Identify operational improvements and solve problems proactively
• Work closely with the founders to grow the Foldini concept
• Ultimately take responsibility for running the St. Gallen location independently

Requirements

Skills, experience and qualifications that you bring with you

• Experience in hospitality or restaurant operations
• Comfortable cooking and working in the kitchen (cooking experience required)
• Highly organised, reliable and proactive
• Able to stay calm under pressure and make decisions independently
• Entrepreneurial mindset with a hands-on attitude
• Passion for great food and outstanding customer service
• English is required. German is a plus. Italian is appreciated but not essential.

Benefits

What we offer

• The opportunity to help launch a brand-new Foldini location
• A role with real ownership and responsibility from day one
• Direct collaboration with the founders
• A young, ambitious and fast-growing startup environment
• Clear career progression towards Store Manager and future leadership roles
• Participation in Foldini's long-term Vesting Program, giving high-performing team members the opportunity to share in the company's future success

How to apply

Simply fill in the application form and upload your CV. Tell us why you would like to join Foldini and what motivates you to help build and grow a young food concept. Please include your salary expectations in your application. We can't wait to meet people who are excited to grow with us.

Foldini was born in Zurich — a food concept reimagining Italian pasta traditions with creativity, freshness, and soul.

Following our successful pop-up at Zürich Main Station (HB) from February to April 2026, Foldini is now actively operating in Zurich and Baden, continuing to bring fresh pasta, good energy, and simple but memorable culinary experiences to new people and places.

But this is only the beginning. We are thinking much bigger: growing Foldini into new cities, exploring new flavours and combinations, and continuously evolving our concept while staying true to the spirit we started with on day one.

If you are passionate, curious, hands-on, and excited to grow together with an ambitious young brand, we would love to have you on this journey.