Client success manager Jobs in Baar

Zuletzt aktualisiert: vor 9 Stunden

Account Services Manager Switzerland – Customer Success, CTM & LD

LHHZug, Switzerland

Unbefristet

Account Services Manager – Customer Success, CTM & LD.The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deli...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Neu!

General Manager, Switzerland

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We are seeking a dynamic and strategic.Reporting to our Manging Director, DACH based in Germany, the.CHE business including developing and executing a growth strategy, building and leading a high-p...Mehr anzeigenZuletzt aktualisiert: vor 9 Stunden

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Launch Manager

FLEXSISRisch-Rotkreuz, Zug, CH

Vollzeit

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Account Manager

Unyte AgencyBaar, Kanton Zug, CH

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Quick Apply

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ROCKENMettmenstetten, Schweiz

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Neu!

Manager - International Tax & Transaction Services (Zug / Luzern)

Ernst & YoungZug, Switzerland

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PROJECT MANAGER (m / f / x) @ FINEXCON

interim GroupZug, Canton of Zug, Switzerland

Teilzeit

Quick Apply

As a strong partner with many years of expertise and a comprehensive range of services, FINEXCON advises, supports and accompanies companies of all sizes across a wide range of industries and secto...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen

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u-bloxThalwil, Zürich, CH

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INTERNATIONAL REGULATORY AFFAIRS 60%

gloor & lang Pharma and Biotech RecruitingRegion Zürich-Zug

Innovative Biologic submissions – early to late phase.Our client is an R&D driven biotech company based in in Zurich.Own Research and development activities as well as international clinical develo...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Manager - International Tax & Transaction Services

EY (Ernst & Young AG)Zug, CH

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System Engineer Windows Client / Server

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Client Relationship Professional Private Wealth for Switzerland

Partners GroupZug, CH

Partners Group has been a leading innovator of client solutions for the Private Wealth segment.The firm has been a pioneer of private markets programs with liquidity features since 2001 and has est...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Institutional Client Services Associate - German speaking

Interactive BrokersZug, Switzerland

Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.Escalate high-level issues to relevant stakeholders and make suggestions for process impr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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ICT Junior System Engineer

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Betreuen unserer anspruchsvollen nationalen wie internationalen Kundschaft.Verkauf von weltbekanntem Schmuck und Uhren.Sicherstellung unseres hohen Kundenservices. Kontaktfreudigkeit, Verhandlungsge...Mehr anzeigenZuletzt aktualisiert: vor 8 Tagen

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Launch Manager

ITech Consult AGZug, CH

Launch Manager - Betriebswirtschaft / Logistik / Supply Chain / SAP / Projektmanagement.Für ein spannendes Projekt in der dynamischen Welt der Supply Chain Management suchen wir einen kompetenten Launch Ma...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen

EU Product Launch and Customer Success Manager

CryptonowBaar, Zug, Switzerland

Quick Apply

EU Product Launch and Customer Success Manager (60-100%) .Cryptonow Switzerland, part of the Cryptonow Group; Hybrid Role (Office Baar / Remote). Cryptonow is an international startup with office...Mehr anzeigenZuletzt aktualisiert: vor 23 Tagen

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Associate Principal, Pricing & Market Access, Switzerland (m / f / d)

IQVIA AGRotkreuz, CH

Shape and lead the pricing and market access offerings in Switzerland.Engage in business development, client proposals, and strategic goal alignment. Manage HTA project strategy, identify challenges...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen

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Account Services Manager Switzerland – Customer Success, CTM & LD

LHHZug, Switzerland

Vor 30+ Tagen

Anstellungsart

Unbefristet

Stellenbeschreibung

Description

Position at LHH (Global)

Account Services Manager – Customer Success, CTM & LD

The Account Services Manager role is customer facing and sits within the Customer Success Sales organisation. Primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality.

Reporting Relationships :

Account Services Lead

Location :

Hybrid work model

Residence in Switzerland

Languages :

Fluency in English

Fluency in German

In this role you can expect to

Account Services

Service multiple, sometimes complex, accounts concurrently

First point of contact for all operational support needs both for external and internal stakeholders

Develop credibility &maintain professional relationshipswith key internal and external clients and accountstakeholders

Develop, foster and maintain customer relationships to support account retention

Ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality) utilizing defined best practices and current LHH sales and marketing requirements

Proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details

Manage and drive communications cadence with customer / internal stakeholders

Effectively partner anddirect account team members in a matrix reporting structure

Proactively support the retention of the account through process efficiencies and relationship management

Effective use of reporting and data to : Identify areas of weakness on assigned accounts and support efforts to remedyAdd value to the customerMonitor delivery qualityPartner with the account leaders to plan and prepare for client partner reviews, compiling account reporting including PPT presentation.

Account Implementation

Plan and support the implementation of multiple accounts and event management assignments

Manage contract rollout, using clear and effective communication and best practice templates

Review of contract to ensure account process deliverables (ieengagement, reporting, invoicing, and KPIs are met

Execute operational processes and create required documentation to implement contract effectively

Execute systems configuration and account setup

Point of contact for contract – responsible for account process KPIs and deliverables (ie engagement, reporting, invoicing,

Create and maintain all relevant roll out materials; HR Toolkit / LHH Implementation guide / Referral form etc.

Train / advise all stakeholders (internal & external) against the roll out requirements

Success Measures

The success of this role will be measured by various KPIs including but not restricted to :

Accurate implementation / customer roll out (to current Best Practice standards)

Customer satisfaction

Completion of QBR / APR (quarterly on annual business / partner reviews)

Accurate maintenance of account records

All About You

1-3 years experience in a client facing position within industries such as such as HR-Services, Education, Coaching & Consulting, Professional Services and related.

Experience working with mid-senior management customers and sales teams

Confident presentation in customer pitch situations

1-3 years experience in project management (certificate of advantage)

Proficient in computer / data skills including Word, Excel, PPT, Outlook, SFDC

Fluent in English & German

What we offer

Growth opportunities within a HR Solutions global leader

We prioritize learning to stay agile in an increasingly competitive business environment

We foster an open-minded environment where people spark new ideas and explore alternatives

Additional benefits including PTO, Paid Holidays, and more

Contract Type : permanent unlimited

About LHH

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage : their talent. To succeed, they can’t just rely on what works today, working tomorrow. They need to be ready for next.

LHH exists to help individuals, teams, and organizations find and prepare for what’s next. With integrated, end-to-end solutions that include Advisory, Professional Recruitment, Career Transition, and Learning & Talent Development, we are uniquely positioned to work together to make a positive impact on the future of every person we work with at every key career moment.

LHH is at the forefront of change to build a bigger, bolder workforce. Every day is a new day to prepare for, and we’re here to make sure the future works for everyone.

A division of the Adecco Group – the world’s leading HR solutions provider – LHH’s 8,000 colleagues and coaches work with 15,000 organizations in over 60 countries around the world. We successfully help close to 500,000 candidates to enhance their careers every year. Our local expertise, global infrastructure, and industry-leading technology allow us to manage the complexity of critical workforce initiatives and the challenges of transformation. It’s why most of the Fortune Global 500 companies choose to work with us.

This is LHH.

Ready for Next.

LHH is an Equal Opportunity Employer.