Client success manager Jobs in Baar

About Us

Introduction :

We are offering a unique opportunity to join one of the most exciting and successful insight and analytics companies in the world, as we are looking for fresh talent to join our dynamic and entrepreneurial global team and help grow the local DACH business to the next level.

Responsibilities :

We are looking for a Client Partner with extensive market research experience and proven track record in brand engagement and / or product innovation, to join a very dynamic and fast growing team. You’ll have either an agency or client side background (or a combination of both) and at least 7+ years’ experience.

This is a client facing role, requiring insight consultancy skills and this is also a commercial role – so you must enjoy both! Your primary responsibility will be to expand our business among both new clients and existing. Operating your own targets, you’ll be supported by (country and global) leadership and research management to understand what your clients are looking for, and to design and deliver that. You will be the CEO of your own accounts, and master of your own destiny, with coaching from your team lead but also with a lot of autonomy.

You will be given some accounts to take over, but you must also be willing to help us grow a new roster of client relationships, which will come from a combination of your network, incoming leads and wider outreach and marketing initiatives. Your key responsibilities will include :

• Develop and execute the commercial strategy for your clients, as agreed with your country MD
• Develop new business from new and existing national and international clients using our extensive range of research solutions
• Work closely with the local team and the global consultant team on new business pitches
• Create compelling proposals that stand out, delight clients and go above and beyond specific client objectives and expectations
• Work closely with and mentor the local market research team, to ensure we deliver high quality insights to clients. Add value to research findings and act as client partner, helping clients make the right decision. Help us continually improve the quality of the research we are delivering
• Work as part of an International account consulting team and be flexible and committed to team and client objectives.

Your Profile :

Our Values :

A cting with Ownership- Demonstrating individual accountability

B ringing a forward mindset- Being action-oriented, bold and entrepreneurial

C ollaborating with Curiosity- Exhibiting teamwork through togetherness

D iscussing openly, committing jointly- Sharing your views openly

E mbracing empathy- Being egoless & caring

What we Offer :

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other Benefits :

Highly competitive salary, bonus + full benefits package