Institutional Client Services Associate - German speaking
Responsibilities
include, but are not limited to :
- Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat.
- Escalate high-level issues to relevant stakeholders and make suggestions for process improvement.
- Other ad hoc projects and duties, including client training, general market research and development, etc
Qualification & Skills
- Strong knowledge of listed Equities, Options, Futures, and / or FX
- Analytical problem-solver with a passion for technology and financial markets
- Prior experience in international settlements or clearing operations is a plus.
- German and English speaking - any additional European languages are a plus.
- University degree or higher
- At least one to two years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a firm grasp of the core competencies will also be considered)
Company Benefits
- Salary commensurate with experience
- Performance-based cash bonus and stock grant
- Hybrid work model
- Daily company-paid lunch. Fruit and snack options throughout the day
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