Information & Records Management Specialist

• Serve as a key point of contact for business stakeholders on day-to-day information management matters, translating business requirements into practical solutions and escalating complex issues when necessary.
• Support the effective management of information throughout its lifecycle, including creation, capture, storage, organisation, access, retention, archiving, and disposal.
• Promote and maintain consistent information management practices across the organisation, including document control, records management, classification, version management, and retention requirements.
• Assist in the implementation and maintenance of information classification frameworks, taxonomies, metadata standards, and governance structures to enhance transparency and information discoverability.
• Contribute to the development and optimisation of information architectures, file plans, repository structures, and content organisation strategies.
• Provide guidance on best practices for information handling, storage, sharing, and usage across business, operational, and administrative functions.
• Support the rollout, enhancement, and adoption of information management platforms, repositories, collaboration tools, and search capabilities.
• Prepare and maintain reports and dashboards on information management performance, compliance, adoption levels, risks, and improvement initiatives.
• Identify opportunities to improve information management processes and support the implementation of sustainable and efficient ways of working.
• Assist in change and transformation initiatives through requirements gathering, process documentation, user communication, testing coordination, and implementation support.
• Advise stakeholders on information management policies, standards, and best practices, while delivering awareness sessions, training, and knowledge-sharing activities.
• Collaborate with information owners, records managers, subject matter experts, and business users to strengthen information governance across the organisation.
• Support data and content quality initiatives, including the identification, review, and remediation of duplicate, obsolete, redundant, or poorly structured information.
• Occasionally support the management of physical archives, including filing, record maintenance, restructuring activities, and document disposal.

• 2-5 years of professional experience in Information Management, Records Management, Document Management, Knowledge Management, Information Governance, Business Analysis, or a related field.
• Strong understanding of information architecture, metadata, taxonomy design, content classification, and search optimisation to improve information accessibility and discoverability.
• Experience gathering and documenting business requirements, information flows, user needs, and operational processes, translating them into practical improvement initiatives.
• Proven experience supporting repository redesign, information migrations, content inventories, information mapping, data cleansing, validation, user acceptance testing, and implementation activities. Exposure to AI-enabled information management solutions is considered an advantage.
• Experience supporting projects, organisational change, and user adoption initiatives, including stakeholder engagement, communications, training, and process documentation.
• Knowledge of information quality management, with experience defining quality standards, monitoring compliance, identifying issues, and coordinating remediation activities.
• Bachelor's degree or an equivalent combination of education and professional experience.

Personal Skills

• High attention to detail and a structured approach to work.
• Excellent written and verbal communication skills.
• Strong customer and stakeholder focus with the ability to build effective relationships across business, technology, legal, compliance, risk, and records management functions.
• Ability to align diverse stakeholder perspectives and drive consistent information management practices across teams.

Preferred Qualifications

• Experience reviewing, developing, and maintaining policies, standards, procedures, and governance documentation.
• Exposure to risk management, control frameworks, compliance monitoring, or audit-related activities.

Interested?
I look forward to your application.