Export Sales Administrator (ADV Export B2B) – Logistics & Customer Relations

Main Responsibility – Export Sales Administration (core of the role)This role is primarily focused on Export Sales Administration, which represents the core of the position.You manage B2B export orders from order entry to delivery and invoicing.You prepare and control all export documentation (commercial invoices, packing lists, certificates of origin, customs documents, etc.).You coordinate shipments with freight forwarders, logistics partners and warehouses.You ensure order follow-up, delivery tracking, invoicing and payment monitoring.You act as a key interface between international clients, logistics, finance and internal teams.You contribute to the continuous improvement of ADV export processes and customer satisfaction.LogisticsYou plan and optimise shipments (air, sea, road) in line with Incoterms, lead times and costs.You ensure compliance with dangerous goods regulations for fragrances (IATA/ADR, UN1266) and with destination-specific requirements.You monitor stock availability with our warehouses and anticipate client needs.You manage logistics incidents (delays, damages, disputes) and claims with carriers.You keep logistics and order data accurate in our ERP (Microsoft Dynamics 365 Business Central).Customer RelationsYou are the day-to-day contact for our distributors, retailers and travel retail partners.You give clients proactive, accurate information on order status, availability and lead times.You handle client requests and complaints with responsiveness and care, in line with the standards of a niche luxury brand.You support the sales team with client onboarding, price lists, order forecasts and reporting.