Market Support & Training Specialist

Our Opening and Your Responsibilities

Our strategic business unit AutoChem within the Laboratory Division supports leading pharmaceutical, chemical, and CDMO/CRMO companies in process development and scale-up. With our technologies for synthesis, sampling and reaction analysis, together with our established iC Suite Software, we enable informed decision-making in research and production.

For our site in Nänikon-Greifensee, we are currently looking for a motivated Market Support & Training Specialist 100% (all genders).

In this role, you will be responsible for:

• Providing worldwide technical support for the RXE/CSS product portfolio, including hardware, software, accessories, consumables, and services.
• Investigating and resolving technical issues through remote support, laboratory testing, and collaboration with global stakeholders.
• Supporting software deployment, configuration, licensing, connectivity, and cloud-based solutions, including iC Software.
• Supporting timely resolution of case escalations, quality issues, and returns.
• Developing troubleshooting resources, knowledge databases, and digital access tools.
• Developing and delivering technical training for Field Service Engineers and support teams, including training materials for global product launches.
• Testing and ensuring equipment readiness ahead of technical trainings and demonstrations.
• Supporting New Product Development and Introduction (NPDI) projects to ensure service readiness at launch.
• Collaborating with R&D, Software, Service, Digital Business Solutions, and Product Management to improve products, processes, and customer experience.
• Translating field experience and customer feedback into product, software, and service improvements.

What You Need to Succeed

The following qualifications are required for this position:

• Bachelor’s degree in Chemistry, Chemical Engineering, IT, Electrical Engineering, Computer Science, or a related field.
• Minimum 3 years of experience in technical support, service, training, laboratory instrumentation, or a comparable technical role.
• Strong analytical and troubleshooting skills across hardware and software environment.
• Hands-on interest in scientific instrumentation, software platforms, and connected laboratory solutions.
• Strong communication and presentation skills with an interest in technical training and knowledge sharing.
• Collaborative, customer-focused, and self-motivated working style.
• Experience with software deployment, licensing, IT infrastructure, cloud solutions, or SaaS is an advantage.
• Willingness to travel internationally (15–20%).
• Fluent in English (oral and written); German language skills are a plus.

Our Offer to You

We offer:

• Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities
• A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays
• Free parking and direct access to public transport
• Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees
• A range of additional attractive benefits, including employee discounts at select area businesses

You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals.

Have we raised your interest? Then we look forward to receiving your complete application at our Job portal.

Please note that we do not accept any application documents via e-mail, only applications submitted on our job platform due to our data protection guidelines. Furthermore, we do currently not accept applications from recruitment agencies for this role.

If you have any question, please do not hesitate to contact our Talent Acquisition Team .