IT Support Specialist

BCIC Swiss GmbH | Best Connect International Company is looking for a (part time ,on-site) "IT Support Specialist" in Lugano .

Tasks

➡️ Provide first- or second-level contact and problem resolution for customer issues.

➡️ Work with third-party vendors to remediate complex AV issues as needed.

➡️Provide timely communication on issue status and resolution.

➡️ Maintain ticket updates for all reported incidents.

➡️ Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .

➡️ Should have basic knowledge of the Mac operating system to support Apple PC users.

➡️ Install, upgrade, support, and troubleshoot printers and computer hardware.

➡️ Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

➡️ Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

1.Must hold a valid work permit

2.Several years of experience in the IT field

3.Local language (Italian) & English fluency mandatory .

Benefits

• On-site role

• Stable ongoing project

• Professional and supportive work environment

• Opportunity for additional hours based on performance

• Potential for long-term engagement

1st November 2026

BCIC Swiss provide global IT Services, Support, Solutions and Resource for all kinds of Businesses, Offices, Shops, or any workplaces that allows to build an efficient IT Infrastructure. We provide A to Z support and service when it come to IT , App and web development, Digital marketing, SEO, All kind of Installation , Security , Network and IT Logistics.