Senior Product Manager, MRO Smart Hub

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to makeaviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You will join the Aircraft, Environment and Operations Data team within IATA's P&S Business Intelligence Services department. In this senior role, you will work closely with IATA’s OSS advocacy team, regional commercial leads, product specialists, Sales & Marketing, and the technology partner to deliver the continued growth and evolution of IATA's MRO SmartHub platform.
You will have end-to-end accountability for MRO SmartHub as a product and platform, including its vision, strategy, roadmap, commercial performance, P&L, delivery, customer experience, and industry adoption. Your mandate is to achieve the yearly commercial targets while positioning MRO SmartHub as a trusted industry reference to address the industry’s supply chain challenges

What your day would be like

Product Vision, Strategy & Roadmap
- Define and maintain the product vision, strategy, value proposition, and multi-year roadmap, aligned with IATA priorities and market needs.
- Translate customer needs, industry developments, commercial opportunities, and contractual commitments into clear product priorities and measurable outcomes.
P&L & Commercial Performance & Strategy
- Maintain ownership and responsibility for the product P&L, annual budget, forecast, and financial performance.
- Deliver the product against yearly revenue, contribution, customer growth, commercial, and contractual targets.
- Define and manage the commercial strategy, pricing, packaging, and go-to-market approach throughout the product lifecycle.
- Define value propositions and commercial positioning aligned with ecosystem evolution.
- Identify, qualify, and develop new client opportunities and priority market segments with the relevant IATA commercial teams.
Product Delivery & Technology Partner Management
- Lead end-to-end product delivery, ensuring agreed scope, quality, timelines, budget, and contractual commitments are met.
- Manage the technical aspects of product delivery with the technology partner, including planning, backlog prioritization, release coordination, issue resolution, and delivery follow-up.
- Lead and manage product evolution initiatives and projects from concept through delivery, ensuring roadmap commitments, business objectives, stakeholder expectations, timelines, budgets, and expected outcomes are successfully achieved.
- Coordinate with technical, data, operational, legal, procurement, and commercial stakeholders to manage dependencies and support reliable product operations.
Customer Value, Experience & Support
- Monitor customer usage, user experience, adoption, and feedback, and translate the resulting insights into product development and enhancement priorities.
- Define customer value realization frameworks, success metrics, and adoption indicators to demonstrate product impact.
- Guide customers through onboarding, data contribution, usage, and value realization, working with the relevant operational and engagement teams.
Industry Engagement, Growth & Positioning
- Work closely with IATA’s Supply Chain advocacy team to align product and advocacy objectives with commercial targets and jointly deliver the agreed industry and commercial outcomes.
- Drive airline, supplier, and partner engagement to increase adoption, contribution, and revenue growth.
- Design and steer structured engagement frameworks guiding airline and supplier participation across onboarding, contribution, and value realization phases.
- Develop strategic partnerships and alliances that strengthen the MRO SmartHub ecosystem.
Represent MRO SmartHub at industry events, workshops, and customer engagements.
- Define market positioning, messaging, and commercial narratives to support growth and adoption.

We would love to hear from you if

- have a university degree, preferably in aviation, engineering, information systems, or a related field, with at least seven (7) years of relevant product management experience, complemented by business development or commercial experience in aircraft material trading, aviation MRO, or a related area.
- have proven experience within the aviation MRO and supply chain ecosystem, gained through airline, MRO, airline procurement, parts trading or surplus materials management environments.
have demonstrated P&L ownership, with strong results orientation and the ability to take corrective action when performance differs from plan.
- bring strong commercial capability, including customer development, value proposition design, pricing, contract support, sales enablement, and go-to-market execution.
- bring experience managing a digital or data product across its lifecycle.
- understand how data-enabled products and digital workflows support procurement, materials management, trading, and valuation decisions.
- communicate and collaborate effectively across functions, regions, and seniority levels, and influence outcomes without direct authority in a complex multi-stakeholder environment.
- demonstrate strong project‑management capability, with the ability to plan, coordinate, and deliver complex workstreams, manage competing priorities, and ensure timely, high‑quality execution across stakeholders.
- show proven experience engaging with external stakeholders at industry level (airlines, MROs, suppliers, associations).

Travel Required: 10%

Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!