Customer Service Representative

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

© Akzo Nobel N.V. All rights reserved.

Job Purpose

-The primary function of this role is to ensure customer satisfaction, loyalty, and overall business success. Deliver an exceptional customer experience by closely working with all functional teams

-Ensure high levels of customer satisfaction, closely work with internal and external associates/parties to ensure order supply to deliver OTIF performance target

-Resolve customer inquiries and issues efficiently and effectively through answering questions, trouble shooting problems and minimizing resolution time

-Ensure accuracy in order operation and shorten invoice processing lead time with other associates/parties to improve AR result

• Work closely with local sales team to support business success
• Actively manage customer complaints

Key Accountabilities

-Customer Inquiry - handle customer enquiries (e.g.port supply) via email/phone;

-Order & Inventory Coordination – check with logistic and stock status in SAP or with associates; create orders, follow up with associates and customers; manage backorders for next-port supply when needed; handle order required delivery date management.

-Post-Sales & Transaction Processing - issue invoices (via mail or customer systems) and collect stamped delivery notes for billing; provide after-sales support; process goods returns, order cancellations, and credit memos for rebates in SAP.

-Financial & Data Reconciliation - reconcile financial data & notify business service team of customer payments; remind customers to settle outstanding payments; generate reports for business service team via SAP

-Data Maintenance & System Support - maintain customer and material master data in system;

-Work closely with local sales team to support business success

Experience

-Education: Bachelor degree in Trading, Logistic or equivalent

-Working Experience: 3 to 5 years Customer service role in global company;

-Language: English fluent oral and writing; Mandarin

-Skill and Communication: Familiar with SAP order related operation, invoicing operation; MS Office applications; Good communication skill and business ownership

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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