Digital Power Field Service Engineer (FSE)

Main Responsibilities

• Visit customers onsite and provide troubleshooting and service support.
• Provide supervision and commissioning services onsite for customers.
• Provide remote support for technical questions regarding Huawei Smart PV products (C&I, Utility) and Data Center Facility products via the Huawei Customer Management System.
• Register and collect customer support requests.
• Identify issues and propose appropriate solutions.
• Track the progress of customer support requests and ensure timely follow-up.
• Ensure a high level of customer satisfaction by providing high-quality service to customers.

Requirements

• Graduation from a University of Applied Sciences, or higher education specializing in Electrical Engineering, or an apprenticeship in an electrical field.
• Background and interest in electronics, such as inverters and battery storage systems, as well as good IT know-how.
• Own car and willingness to undertake business trips across Switzerland for customer onsite troubleshooting and installer communications.
• Experience in inverter and BESS problem-solving and commissioning is an advantage.
• Strong communication skills in English. German or French is an advantage.

What's on Offer

• Join an international company at the forefront of the clean energy transition.
• Work with innovative technologies in the fast-growing renewable energy sector.
• Receive ongoing technical and professional development.
• Be part of a collaborative and multicultural working environment.
• Enjoy competitive compensation and attractive career development opportunities.